Call center CSR

Are you a skilled communicator with a knack for providing exceptional customer service? Do you thrive in a fast-paced environment where your talents are valued? If so, we have the perfect opportunity for you! Company Overview: Join our dynamic team at a leading insurance provider located in the vibrant community of West Nashville, TN.

We specialize in providing top-notch insurance solutions to our valued clients, ensuring peace of mind and security in their lives. Position Overview: We are currently seeking motivated individuals to join our team as Call Center Representatives. As a vital member of our customer service department, you will play a crucial role in assisting clients by taking messages and providing general information about our insurance products and services. This role requires excellent communication skills, a commitment to delivering exceptional service, and the ability to follow predefined scripts effectively.

Responsibilities:
• Handle inbound calls from clients, providing assistance and answering inquiries in a professional and courteous manner.
• Take detailed messages and ensure accurate documentation of client interactions.
• Provide general information about our insurance products, services, and policies.
• Follow predefined scripts and guidelines to ensure consistency and quality of service.
• Escalate complex issues to appropriate team members or supervisors as needed.
• Maintain a positive attitude and uphold company values in all customer interactions.

Requirements:
• Minimum of 1 year of call center experience, preferably in the insurance or financial services industry.
• Excellent verbal and written communication skills.
• Ability to multitask and thrive in a fast-paced environment.
• Strong attention to detail and accuracy in documentation.
• Demonstrated ability to follow predefined scripts and guidelines effectively.
• Professional demeanor and a commitment to delivering exceptional customer service.
• Strong problem-solving skills and the ability to handle challenging situations with tact and diplomacy.
• Good job tenure and a track record of reliability and commitment.

Location: Our office is conveniently located in West Nashville, TN, offering easy access to transportation and a vibrant local community.

Benefits: Competitive salary Comprehensive benefits package including health insurance, dental, and vision coverage Paid time off and holidays Opportunities for career growth and advancement.

If you are a motivated individual with a passion for providing excellent customer service, we want to hear from you! Join our team and embark on a rewarding career in the insurance industry.

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AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

Founder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.

Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.

Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.

Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com.