Sr Support Services Analyst

02-Apr-2024

US Remote

9282BR

Company Summary

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary

Deltek's award winning Support Services team provides best-in-class assistance to Deltek's customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

Position Responsibilities

As a Senior Vision / Vantagepoint Technical Support Analyst, you will be responsible for providing quality technical software support to clients using the Deltek products Vision/Vantagepoint. Technical Support Analysts work in a team environment and provide support to customers via telephone, e-mail, chat, and the internet. This opportunity is offered on a remote basis. Work activity involves assessing the nature of customer problems and resolving most support issues. For the most complex issues, the customer is escalated to an appropriate Support Analyst. Deltek's work environment is challenging, innovative, and fun.

Qualifications

• 2+ years technical customer service or software support experience required
• Prior Vision/Vantagepoint software knowledge not needed, but a strong plus
• Previous CRM support experience required
• Customer service or support background in a software industry preferred
• Must have had coursework and/or experience in Enterprise solutions line of software, computer programming or database administration with the knowledge of the following:
  • Microsoft Windows Server 2019
  • Active Directory
  • Microsoft SQL 2017
• Experience supporting a web-enabled software application preferred with knowledge of the following:
  • Microsoft .NET
  • Microsoft IIS
  • Microsoft SharePoint
• LAN/WAN Performance and Connectivity Troubleshooting
• Web Server Deployment
• Successful history working in a team environment
• Refined problem solving skills
• Able to multi-task in a fast-paced environment
• Must have the ability to work independently and be self-motivated
• Proficiency with Microsoft Office applications