Development Services Support Technician

*Up to $3,000 Sign On Bonus May Be Available*

Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received.The application must be filled out completely; stating"see resume"anywhere in the application, is not an acceptable substitute for a completed application.

Enjoy Industry Leading Benefits:

• Generous paid vacation and extended sick leave, holidays, and flexible work arrangements.
• Free and discounted transportation options to get around Aspen and the Valley.
• Professional development and learning opportunities, including a tuition reimbursement program.
• Health and wellbeing options that include Medical, Dental, Vision, robust and accessible employee assistance program, and nationally recognized wellbeing platform.
• Monetary bonuses for healthy lifestyle choices and to use towards other personal needs.
• Plan for your future with competitive employer contributions to a 401a retirement plans and Social Security, in addition to an individual 457b retirement plan and Roth IRA option. Have peace of mind with life and disability insurance.

The City of Aspen is an Equal Opportunity Employer

Job Title: Development Services Support Technician
Department: Community Development
Classification: Non-Exempt

Hiring Range: $29.08/hour - $32.72/hour
Salary Range: $29.08/hour - $43.62/hour

Position Summary: This position serves as a technical resource in support of the Development Services Manager and development review departments to ensure the proper and efficient operation of City-wide Development Services, consistent with the organization's values and mission statement.
Supervision Received: Works under the direct supervision of the Development Services Supervisor.

Essential Job Functions:
Permit Process Support
* Supports development review staff across review agencies in the coordination of permit intake, customer support, permit review, and issuance.
* Reviews building permit applications for completeness and to ensure that the applicant has submitted for the proper permit type according to review agencies' submittal requirements. Supports applicants and staff through effective communication to support permit processing.
* Works with Development Services department staff to schedule pre-submittal meetings with customers and consolidate staff comments for distribution.
* Manages permit review status with permit reviewer staff in Development Services departments.
* Monitors permit processing to ensure timely progression of permits through the review process. Communicates with Development Services department staff and directors to identify issues, develop policies, and implement solutions to ensure the efficient operation of development services.
* Utilizes permitting and records management software systems, including Salesforce, Bluebeam, and Laserfiche.
* Works with the Chief Building Official, City Engineer, City Forester, Utilities Director and other Development Services staff to create the Certificate of Occupancy/Letter of Completion.
Technical Resource/Customer Service
* Provides exemplary front-line customer service through dissemination of information and answers to questions from members of the public, business community, and development industry professionals.
* Provides front-line customer service to permit applicants throughout the permitting process.
* Assists customers with their understanding and use of the City's online permits management system.
* Serves as a power user for the City of Aspen's Salesforce permits management system.
* Supports the Development Services Manager in permit process improvement responsibilities.
* Performs situational assessment and provides technical advice/assistance to customers or directs them to appropriate Department staff or other City offices or departments.
* Assists customers, provides training to customers experiencing difficulties with departmental processes or systems. In some cases, this involves creating permits/contractor license applications in Salesforce's back office.
* Assists Development Services Manager and department officials and staff with special projects by performing research, data gathering, analysis, and project administration.
Administrative Support
* Inputs data and maintains the permits management system for building-related permits. Assists with migrating files of closed permits into Laserfiche. Runs various system-generated reports, as needed.
* Organizes permit files in Bluebeam and creates user permissions.
* Assists Development Services customers and provides the information or service to satisfy the customer need(s) or directs them to the appropriate staff.
* Interacts with other offices/departments and outside individuals and/or organizations to obtain and provide complex information.
City Organizational Values
* Supports and models the City of Aspen organizational values: Service, Partnership, Stewardship, and Innovation. Organizational values are shared principles that guide behavior across the organization. This position is responsible for upholding and applying these values while performing daily work functions.
Other duties as assigned.
Core Competencies Displays the following key competencies in the overall job performance to include knowledge, skills, and abilities:
* Service: Provides service with excellence, humility, integrity, and respect in daily work; builds trust by listening; treats people with respect; acknowledges opportunities for improvement; and follows through with commitments.
* Partnership: Actively creates strong, supportive internal and external relationships to attain a common goal and achieve greater impact together.
* Stewardship: Balances social, environmental, and financial responsibilities, evaluating the impact of decision making on a thriving future for all.
* Innovation: Develops technical expertise to pursue new ideas and creative outcomes, grounded in Aspen's unique culture, opportunities, and challenges.
* Communication: Knowledge of effective and appropriate communication. Ability to use knowledge effectively in various contexts, which may require oral, written, visual and non-verbal communication.
* Interpersonal: Works to develop strength in interpersonal skills. Has the ability to work well with diverse groups of people, both inside and outside the organization.
* Technology: Demonstrates technology skills sufficient for the nature and level of position. Demonstrates a willingness to learn new technologies and transition job duties accordingly to support technological advances and innovation.
* Regulations: Knowledge of relevant laws, legal building and planning codes, and agency policies and procedures.

Minimum Requirements:
Education:
* High School diploma or GED equivalent. A bachelor's degree in a related field is preferred.
Experience:
* One year of professional level working experience.
Technical Knowledge:
* Must be proficient in Microsoft Office and have a basic understanding of computers and online computer-based technology applications, which includes accessing web-based platforms. Technical knowledge must include the demonstrated ability to learn other software applications in use in the department (Salesforce and Bluebeam).
* Experience with the elements of or processes related to building permits is preferred.
Licenses & Certifications:
* Must possess a valid Colorado Driver's License or be able to obtain one within 30 days of start date.
* Must obtain International Code Council Permit Technician certification within six months of hire date.

NOTE: Any combination of experience and education that would likely provide the required abilities, knowledge and skills as determined by the City of Aspen may be substituted for the requirements above.
NOTE: This position requires a Criminal Background Check upon hire. Employment is contingent upon successful completion of a Criminal Background Check.
Position Type and Work Hours: Regular full time, 40-hour work week, Monday through Friday, hours may vary with workload.
Evenings/Weekends: Occasionally may be required.
Work Environment:
* Indoors: Office environment.
* Outdoors/Off-Site: Site visits, meetings, or trainings in various city facilities.
Physical Demands:
Visual Acuity: Ability to bring objects into focus.
Balancing: Maintaining equilibrium.
Bending: Bending or position oneself to move an object from one level to another.
Carrying: transporting or moving an object.
Crouching: Bending body downward and forward by bending leg and spine.
Climbing: Ascending or descending stationary objects.
Eye/Hand/Foot Coordination: Performing work through using two or more body parts or other devices.
Gripping/Grasping: Ability to apply pressure with fingers and palm.
Handling: Seizing, holding, grasping, through use of hands, fingers, or other means.
Hearing: Perceiving and comprehending the nature and direction of sounds.
Kneeling: Bending legs at knees to come to rest on knee or knees
Lifting: Moving objects weighing no more than 25 pounds from one level to another.
Pushing/Pulling: Ability to use upper extremities to exert force in order to press, draw, drag or haul objects in a sustained motion.
Reaching: Extending the hands and arms or other device in any direction.
Repetitive motions: Making frequent or continuous movements.
Sitting: Remaining in a stationary position.
Standing: Ability to sustain position for a period of time.
Stooping: Bending body downward and forward by bending spine at the waist.
Talking: Communicating ideas or exchanging information.
Walking: Ability to move to traverse from one location to another.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.