Telehealth Nurse - Access Center *Hybrid in Boynton Beach, FL* - Full-time / Part-time

Position Summary:
We have an exciting opportunity to join our team as a Telehealth Nurse - Access Center.

In this role, the successful candidate carries out remote patient care responsibilities with an emphasis on decision-making. Provides competent, safe and compassionate care based on established NYUHC Patient Care and Nursing Standards and program policies. As a member of the interdisciplinary healthcare team, collaborates with the provider and local site to implement a comprehensive patient-centered plan of care to achieve expected outcomes; utilizes principles of assignment and delegation consistent with the NY State Nurse Practice Act.

Job Responsibilities:

• Review physicians messages received from patients though the electronic medical record as per accepted policy and procedure
• Participate in regular debrief meetings with local sites to identify issues or opportunities for improvement
• Document provider and patient interactions accurately and in a timely manner using the electronic medical record systems per policy and accepted nursing standards
• Provide telephonic patient education regarding results and understanding condition management as per provider instruction and nursing scope of practice
• Assist providers in contacting patients regarding test results as per provider instruction
• Communicate effectively with local site pool, staff or provider via telephone or electronic message as appropriate
• Determine proper handling or routing of non-urgent messages based on established guidelines or in accordance with sound judgement
• Assess messages for urgent situations or needs, and contact patient telephonically for further evaluation and referral to the local site or emergency/urgent care services as appropriate

Minimum Qualifications:
To qualify you must have a Bachelor of Science in Nursing
3-5 years of clinical experience, preferably in an ambulatory office setting or emergency department, including telephone triage and patient education
Must obtain unrestricted Registered Professional Nursing license in New York and Florida State upon hire
Comfortable with providing patient education related to chronic conditions such as but not limited to diabetes, hypertension, asthma, COPD and heart failure,
Ability to demonstrate critical thinking and independent thinking
Ability to ask open ended questions, identify significant from insignificant responses, ask about other diagnoses, probe for additional information, and redirect as necessary
Excellent communication skills written, interpersonal and the ability to communicate effectively via telephone and electronically
Strong computer skills including Microsoft Office suite and Electronic Medical Records, preferably Epic
Excellent customer service skills.

Required Licenses: Registered Nurse Lic- Florida, Registered Nurse License-NYS

Preferred Qualifications:
Bilingual: Spanish or Russian/Greek
Telephonic care management experience