Starbucks Shift Leader

Essential Functions:

Guest Service:

• Engage with guests, offer product information, using suggestive selling techniques, and sampling products
• Ensure quality beverages, whole bean, and food products are consistently provided for all guests by ensuring entire team is adhering to all recipe and presentation standards
• Ensure guest orders are completed in a timely manner, and to their satisfaction
• Owns the Starbucks area experience including cleanliness, guest-facing signage, audio/visual components, and ensures the highest level of welcoming and promptness from Starbucks team members
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
• Monitors the preparation of beverages to ensure that Starbucks standards for quality, portioning and consistency are followed, making corrections as needed

Leadership:

• Administers formal and informal training, including, but not limited to onboarding, food and beverage preparation, food handling, recipe compliance, guest service and use of systems and equipment
• Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered
• Engages in all aspects of leading team members, including interviewing, hiring, evaluating, coaching, counseling, recognition, team building and development
• Applies corporate and department policies consistently and equitably
• Maintains a working knowledge of all applicable brand standards, CBAs, and all procedures and protocols to maximize brand and labor relations, and teaches team members these standards
• Accountable for the execution of all closing and opening requirements and participates in the cleaning and setting up the outlet for the next shift
• Adhere to all regulatory, company, and department policies and procedures

Cleanliness and Safety:

• Troubleshoots equipment issues with espresso machine, grinder, and other related equipment
• Follows guidelines for maintenance of cleanliness and sanitation standards
• Ensure team members are consistently operating tools and equipment, while following all safety policies and procedures
• Inspects food service equipment to determine proper care, use, and operation
• Promptly reports operational and safety problems to store leadership

Stocking, Storage and Receiving:

• Completes inventory to ensure adequate supply of items necessary for operation
• Ensures food and beverage display areas are stocked according to current specifications
• Receives ordered materials, check purchase receipts and invoices
• Stores merchandise received and rotates stock in refrigerators, freezers, or storage rooms according to food handling guidelines and requirements
• Monitors and handles prepared foods according to instructions and for compliance with health code regulations

Knowledge, Skills & Abilities:

• Must be able to perform the essential functions of this position with or without reasonable accommodation
• Ability to speak, read and comprehend instructions, short correspondence, and policy documents, understand menus and brand standards as well as converse comfortably with individuals
• Ability to work in a fast-paced environment in an efficient and controlled manner
• Ability to work and communicate successfully with all levels of store support management and subordinates
• Ability to plan and organize the activities of others
• Ability to work a flexible schedule, including opening, closing and weekend and holiday shifts
• Strong organizational and analytical skills
• Ability to demonstrate personal initiative and exceptional guest service
• Ability to function as a team member and get along with others
• Ability to stand for long periods of time
• Ability to lift, carry, push, pull, bend, and twist while handling product

Education and Experience

• High school diploma or GED required
• One (1) year retail / customer service leadership experience
• Prior cash handling experience preferred
• Work requires knowledge of computer programs- Microsoft Suite.

Required Certification/License

• Not Required