Customer Service Representative

Are you a highly skilled and motivated individual with a passion for providing fanatical customer service? Do you thrive in a fast-paced and dynamic environment? If so, we have an immediate opening for a Customer Service Representative at Albemarle Heating & Air.

At Albemarle Heating & Air, we are dedicated to making a difference in people's lives by ensuring their health, safety, and comfort. As the first line of contact with our customers, you will play a vital role in delivering outstanding service and creating a pleasant experience for our customers.

Duties/Responsibilities:

• Interact with customers via telephone, email, or in person to provide support and information on products or services.
• Schedule appointments with customers.
• Answer service and product questions to attract potential customers.
• Record and update customer account information
• Maintain customer records.
• Resolve service and product problems; when the issue is beyond the representative's knowledge, direct customer to the appropriate staff.
• Clarify and address customer complaints.
• Determine the cause of problems and provide appropriate solutions.

Job Requirements:

• High school diploma or GED

• Minimum of 2 years of related customer service experience with telephone experience.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.

• Proficient computer skills with the ability to learn new software.

• Proficient in Microsoft Office Suite.
• Geographical knowledge of sales area or ability to read a map.

• Service-oriented and able to resolve customer grievances.

What We Offer:

• Competitive pay ranging from $16 to $20 per hour, depending on experience.
• Opportunity for overtime pay.
• Comprehensive benefits package including PTO (vacation, sick, and personal leave combined into Paid Time Off), holiday pay, health insurance, dental insurance, vision insurance, life insurance, disability insurance, and 401k with company matching.
• Employee discounts and referral program.
• Potential for bonus pay.

Work Schedule:

• 8-hour shifts
• Monday to Friday
• Rotating Saturdays
• Overtime available

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

If you are passionate about providing fanatical customer service and want to be part of a team that makes a difference, apply now!