IT Support Analyst

Ames National Corporation, a multi-bank holding company based out of central Iowa, is seeking a technology professional to join our team! If you are an independent self-starter with a background in information technology (IT) support this opportunity may be just what you are looking for. Ames National Corporation works hard to move forward our Mission of being Customer Focused, Locally Empowered, and Team Member Driven. The IT Support Analyst will contribute to our Mission by receiving and managing support requests from employees via helpdesk ticket, telephone, email or in person for Ames National Corporation (ANC) and affiliate banks. Additional duties for the position include:

• Provides support services for company employees in the areas of computer hardware, software, telephone, email and network related issues.
• Installs and configures desktop PCs, laptops, thin clients, printers, and other PC peripherals.
• Responsible for adding, changing and removing system access for employees using Windows Active Directory and appropriate system consoles.
• Responsible for the creation and maintenance of desktop administration procedures.
• Assists with software implementation projects and patch management.
• Assists Systems Administration team with support tasks.
• Communicates with various vendors for additional technical support.
• Participates in IT departmental meetings and monthly Technology Committee meetings.
• Maintains competency in the areas listed above and stays informed of new technologies and information security risks.
• Recognizes and communicates ways to make the holding company and affiliate banks more efficient and foster a positive attitude within the company.
• Exemplifies the ANC Core Values of Excellence, Integrity, Leadership, Stability Trust and Community on a daily basis.
• Travels to affiliate bank locations as needed.
• Other duties as assigned.

Requirements:

Education & Experience

• Associate's degree in related field or comparable work in information technology with 2+ years of field experience.
• Experience with Microsoft Windows Operating Systems is preferred.
• Technical certification(s) is a plus.
• Previous experience working with Office 365 environments is a plus.
• Previous experience working in a financial environment is a plus.

Knowledge, Skills & Abilities

• A thorough understanding of PC components and their respective interface requirements.
• A thorough knowledge of Microsoft Windows Operating Systems and TCP/IP networking.
• Ability to install, configure and upgrade PC software and hardware.
• Ability to communicate effectively, both verbally and in writing.
• Must be an independent, self-starter that shows initiative.
• Excellent organization, time management and customer service skills.
• Basic mathematical skills.

Reporting to this position: None

Physical Demands & Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing the duties of this job, the employee is frequently required to sit or stand. The employee must occasionally lift and/or move up to 25 pounds. The employees will frequently use and talk on the telephone and use a computer and other office equipment. The employee may occasionally be required to travel to affiliate bank locations.
• Work environment: While performing the duties of this job, the employee is frequently located inside an office building. The employee is occasionally exposed to weather conditions prevalent at the time.

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