Claims Processing Coordinator

Responsibilities:

• Review insurance breakdowns, send supplements and communicate with insurance companies.
• Communicate with other departments when insurance clarifications are needed.
• Work with accounting to facilitate collections.
• Keep detailed daily notes.
• Prepare invoices using Xactimate estimating software.
• Analyze customer balance statements to determine amounts owed.
• Send information to insurance company and adjusters.
• Prepare final paperwork, and collections.
• Answer phones and assist with all departmental tasks.
• Communicate with homeowners regarding insurance and collections.

Requirements:

• High School Diploma or Equivalent
• At least 1-2yrs of Customer Service and Computer Experience
• Prior Experience with Insurance Policies
• Prior Insurance Collections Experience
• Ability to communicate effectively with homeowners and insurance adjusters both in person and over the phone.
• Roofing knowledge, Florida Building Code knowledge, and understanding of insurance is a plus.
• Xactimate, Mica, Housecall Pro, Contents Track

**This Company Participates in E-Verify**

Our Company Culture is one that strives "to provide an exceptional employee experience which leads the way to delighted customers. We encourage our employees to achieve their personal and professional goals. Our continuous success is the result of our inclusive, collaborative, and positive environment.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time

Pay: $17.00-21.00 per hour depending on experience

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Holiday pay

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person
• Office
• Apopka 32703: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Construction or Home Improvement Industry: 1 year (Preferred)
• Insurance Policy: 1 year (Preferred)
• Customer Service: 2 years (Preferred)
• Computer: 2 years (Preferred)
• Insurance Collections: 1 year (Preferred)

Work Location: In person