Customer Service Representative

Customer Service Representative (CSR) Okemah, OK Onsite Position 402 W. Broadway, Okemah, OK 74859 Full Time: 8:00 a.m. to 5:00 p.m. M-F POSITION SUMMARY Ideal candidate is seeking long term employment with room for advancement, is committed to providing world class customer service while complying with policy and procedure, and has an outstanding personality. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Products Sales and Referrals Outbound Sales Calls Merchant Service, Treasury Products, and Credit Card Accounts Wire Transfers Check orders Stop Payments Research Requests General Account Maintenance Debit Card Issues/Error Resolution Perform other job duties and projects as assigned Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. REQUIREMENTS: Previous Banking experience Excellent customer service skills High School Graduate or High School equivalency Proficient in Microsoft Office and knowledge of, or the ability to quickly learn, banking software applications Able to perform in a highly sensitive environment, deal with confidential matters and meet deadlines Work well individually and with a team while maintaining a positive attitude Must demonstrate a business professional image and demeanor Outstanding listening and communication skills, both written and verbal Work well under stress and deadlines while managing multiple tasks Critical thinking skills- Able to consider all options to assist the customer Excellent work ethic required Must be flexible and able to work additional hours when crucial to the branch environment Able to perform opening and closing duties while maintaining security standards Demonstrated good attendance and punctuality PREFERRED SKILLS AND QUALIFICATIONS Bilingual (Spanish) a plus PHYSICAL REQUIREMENTS Constant use of computer screens Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching Ability to sit and/or stand for long periods of time during the workday Long periods of typing and repetitive motion Ability to lift and/or move and carry up to 10 - 20 pounds Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $12 billion bank offering personal and commercial products, trust, insurance, and investment services in fifty-nine Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers. EOE/AA - BancFirst is an Equal Opportunity and Affirmative Action employer. Diversity…Our differences enhance business performance.