Concierge Front Desk

Facilities Receptionist

Job Duties and Responsibilities:

Hours of Work:

Monday-Friday 8am-5pm (hour lunch)

To perform all required administrative duties to ensure a seamless service delivery system.

Position Summary:

The Receptionist is responsible for performing all administrative support duties for the site, to support the delivery of a high level of service that consistently exceeds customer satisfaction and focus while driving operational excellence.

Primary Job Duties and Responsibilities:

Under the direction of the Lead Facilities Coordinator, the Receptionist is responsible for ensuring that both internal and external clientele, vendors and other service providers receive a level of service that is second to none in the industry. Job duties and responsibilities to include meet and greet, receive incoming mail and ensuring that outgoing mail gets out in a timely basis.

Daily Duties and Responsibilities:

1.     Meet, greet and ensure that all occupants and visitors have a positive experience at the site.

2.     Ensure that all vendors and visitors receive the appropriate badges via the present AGES system and clearance to enter all spaces within the site.

3.     Report all inconsistencies to the Lead Facilities Coordinator for corrective measures.

4.     Order all breakroom supplies on a timely basis, while keeping stocking and keeping inventory of said supplies.

5.     Maintain a sufficient inventory of office supplies to ensure the smooth operation and management of service delivery.

6.     Receive all incoming USPS mail, FedEx, and UPS packages in conjunction with the distribution of outgoing mail, while maintaining a current log of all activity.

7.     Responsible for intake of work orders via the Tririga tool.

8.     As per the request of the BU, provide visitors with temporary parking passes.

9.     Perform other duties as required to support the operational effectiveness and efficiencies.

10.  Ensure that the reception area is kept at a high level of cleanliness and organization at all times.

Requirements to Fulfill Position:

•   Some college or pertinent training required

•   Must be able to effectively communicate verbally and in writing.

•   Must be able to perform multiple duties at any given time, without compromising excellent service delivery.

•   Must be detail oriented and highly organized.

•   Must possess good interpersonal skills and be capable of working with multiple different types of people at all levels, up and down the organization.