Manager-Collaboration & Productivity Services

Salary range is $100k to $200k, with a midpoint of $145k. New hires typically receive between minimum and midpoint, however, we may go slightly higher based on experience, internal equity and market.

Sound Transit also offers a competitive with a wide range of offerings, including:

• Health Benefits: We offer two choices of medical plans, a dental plan, and a vision plan all at no cost for employee coverage; comprehensive benefits for employees and eligible dependents, including spouse or domestic partner.
• Long-Term Disability and Life Insurance.
• Employee Assistance Program.
• Retirement Plans: 401a - 10% of employee contribution with a 12% match by Sound Transit; 457b - up to IRS maximum (employee only contribution).
• Paid Time Off: Employees accrue 25 days of paid time off annually with increases at four, eight and twelve years of service. Employees at the director level and up accrue additional days. We also observe 12 paid holidays and provide up to 2 paid floating holidays and up to 2 paid volunteer days per year.
• Parental Leave: 12 weeks of parental leave for new parents.
• Pet Insurance.
• ORCA Card: All full-time employees will receive an ORCA card at no cost.
• Tuition Reimbursement: Sound Transit will pay up to $5,000 annually for approved tuition expenses.
• Inclusive Reproductive Health Support Services.
• Compensation Practices: We offer competitive salaries based on market rates and internal equity. In addition to compensation and benefits, you'll find that we provide work-life balance, opportunities for professional development and recognition from your colleagues.

GENERAL PURPOSE:

Under general direction, directs, manages and coordinates the activities of the Information Technology Collaboration and Productivity Services team; coordinates assigned activities with other divisions, departments, programs and outside agencies; responsibilities include, but are not limited to support of developing and delivering solutions to agency business groups involving general-purpose software platforms including Microsoft 365, SharePoint, AgilePoint and low-code application development platforms; provides application administration services related to enterprise COTS and SaaS products.

ESSENTIAL FUNCTIONS:

The following duties are a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Plans, directs, coordinates and reviews the work of assigned staff; assigns work activities and coordinates schedules; reviews and evaluates work performance and makes recommendations.
• Develops positive working relationships with end user teams and individuals; directs and drives delivery of defined services and established product/technology roadmaps.
• Coaches and motivates staff; coordinates and/or provides staff training; manages the intake, workflow and prioritization of project and work requests; monitors progress; provides advice and counsel to staff; creates staff development plans; implements or recommends corrective actions, discipline and termination procedures as appropriate/necessary.
• Manages a variety of approved enterprise technology projects from inception through delivery and maintenance; develops and manages all associated functions associated with activities including procurement, budgets, requirements, specifications and estimates for contracting and project development services; applies systems design expertise when implementing a variety of information systems technology.
• Manages process improvement efforts in both project delivery and operations; provides input internally to IT units involving the software lifecycle, user centered design and systems integration design; implements, supports and maintains the agency's business applications.
• Interacts with business customers to define and understand goals and needs to assist in leveraging appropriate technologies and processes; manages the delivery of change through a blend of internal and contract labor as well as contracted project teams.
• Develops, administers, maintains and oversees the business unit's annual budget; makes recommendations and forecasts for future funds needed for staffing, equipment, software products, software development, materials, supplies and other services; reviews and approves division expenditures and implements adjustments.
• Supports Legal, Information Security and Records Management functions via Office 365 and other IT applications.
• Establishes governance and other frameworks for end users and IT staff to follow in the utilization of general-purpose software platforms and tools; oversees solution design and delivery for the purpose of improving the efficiency of internal business operations.
• Prepares and maintains plans for ongoing support and development of deployed systems and solutions; meets with vendors, partner agencies and developer communities to get perspective on best practices; conducts research and makes recommendations regarding emerging technologies, tools, applications and systems, considering factors such as cost, adoption, standardization, flexibility and reuse.
• Oversees problem resolution, system backups, archiving and disaster recovery and provides expert support when necessary; monitors solution performance and availability.
• Provides support to the department on matters as directed; serves on a variety of boards, commissions and committees; prepares and presents staff reports and other necessary correspondence; attends and participates in professional group meetings; ensures processes, policies and practices are interpreted and applied consistently and effectively; ensures accountability and compliance with all current and applicable state and federal laws, agency policies and procedures, rules and regulations.
• Champions and models Sound Transit's core values and demonstrates values-based behaviors in everyday interactions across the agency.
• Contributes to a culture of diversity, equity, and inclusion in alignment with Sound Transit's Equity & Inclusion Policy.
• It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.
• It is the responsibility of all employees to integrate sustainability into everyday business practices.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

Education and Experience: Bachelor's degree in Computer Science, Information Technology, Business Management Information Systems or closely related field and five years of experience in managing a major technology program functional area or IT project delivery management experience; OR an equivalent combination of education and experience. Three years of leadership, budgetary, planning and workforce management experience.

Required Knowledge and Skills:

• General-purpose software platform capabilities - particularly those providing electronic collaboration, automated workflows, document/records management and configurable (low-code) application development.
• Strategic planning, leading teams and setting up release management practices.
• Methods of work intake, prioritization and release management.
• Methods of project delivery, including both agile and waterfall.
• Principles of supervision, training and performance evaluation.
• Advanced principles, practices, methods and techniques used in the implementation, deployment, troubleshooting and maintenance of software systems and applications, and the software lifecycle.
• Budget processes, resource planning and expenditure tracking.
• Integration technologies and applications.
• Operational characteristics of a variety of computer and network systems, applications, hardware, software and peripheral equipment.
• Procurement, inventory and management of IT assets.
• Contract management and software licensing practices.
• System architectures and technical solution design.
• Project and operational management of complex technology solutions.
• User-Centered design principles.
• Training methods and documentation.
• Quality assurance and testing practices.
• Information security practices.
• Principles of business writing and basic presentation preparation.
• English usage, spelling, grammar and punctuation.
• Modern office procedures, methods and equipment including computers and computer applications such as word processing, spreadsheets and other office products.
• Pertinent federal, state and local laws, codes and regulation.

Physical Demands / Work Environment:

• Work is performed in a hybrid office and field environment.
• Subject to standing, walking, bending, reaching and lifting of objects up to 25 pounds.
• This position is required to do on-site surveys to provide design recommendations for implementing Sound Transit hybrid conferencing equipment across the region.
• This position is required to be available after hours should an incident occur and be involved in managing the resolution of that issue.
• The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.

Sound Transit is an equal employment opportunity employer. No person is unlawfully excluded from employment action based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status or other protected class.