Diamond Fleet Service Supervisor

Diamond Fleet Services

Wheeling, WV.

Description:

Hill International Trucks, the Tri-State areas leading medium- and heavy-duty truck and trailer dealership, is currently seeking a Supervisor for its Diamond Fleet Services team based in Wheeling, WV. The primary responsibility of this role is to run an efficient and profitable department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records.

Essential duties include:

• Ensures that the daily inventory of technicians' time is consistently sold to mobile maintenance customers.
• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivates, counsels, and monitors the performance of all mobile maintenance department staff.
• Maintains reporting systems required by general management and the factory.
• Attends managers meetings.
• Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.
• Strives for harmony and teamwork within the department and with all other departments.
• Develops and implements a marketing plan which promotes new and repeat business.
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Accounts for all documents; ensures that none are missing, and all are processed correctly.
• Holds weekly department meetings.
• Directs and schedules the activities of all department employees.
• Supervising the heavy-duty detailing staff and have a working knowledge of detailing processes which may include, inspecting vehicles for damage, wear and tear, and ensuring that all components are working properly. Polishing and waxing the exterior of vehicles to maintain a shiny and protective finish. Applying protective coatings to the exterior of vehicles to prevent rust and corrosion.
• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Monitors and follows up on parts orders with the parts manager to ensure availability.
• Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Informs repair technicians of time allowances on each repair order.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Ensures the proper care, storage, and inventory of special tools.
• Ensures that customers' service files are up-to-date and readily available for reference.
• Prepares pricing guides and maintenance menus for frequent labor operations.
• Handles customer complaints immediately and according to dealership's guidelines.
• Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.
• Maintains safe work environment.
• Maintains a professional appearance.

QUALIFICATIONS:

• The ideal candidate will possess 2 years of previous experience working in a Service Advisor or Service Management role at heavy duty truck dealership, an auto dealership or other automotive service provider.
• Effective written, verbal and telephone communication skills, proficient PC skills and a commitment to customer service excellence are an absolute must.
• Ability to multi-task in a fast-paced environment while dealing directly with dozens of customers on a daily basis.

Benefits:

• 401(k) w/ 4% matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Paid holidays

HOURS: M-F 7:30am-4:30pm

LOCATION: Wheeling, WV.

• Strong attention to detail, especially regarding time management and organization.
• Must be proficient in Microsoft Office products and Windows-based computer systems.
• High School Diploma required.
• Bachelor's degree is preferred.
• Valid Driver's License with clean driving record required.
• Ability to pass a background check required.
• Ability to pass a drug test required.

Compensation details: 45000-55000 Yearly Salary

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