Front Desk Agent

We are seeking a friendly, organized, and service-oriented Front Desk Agent to join our team at Trixie Motel. As the first point of contact for our guests, the Front Desk Agent plays a crucial role in ensuring an exceptional guest experience from the moment they walk through our doors. This position is responsible for handling check-ins, check-outs, guest requests, managing emails and phone calls, and providing general support and information to our guests.

Key Responsibilities

• Guest Check-In/Check-Out:
  • Efficiently process guest check-ins and check-outs, ensuring all procedures are followed correctly, including managing reservations, issuing room keys, and providing guests with information about motel amenities and policies.
  • Handle credit card transactions accurately while managing the front desk cash drawer.
• Customer Service:
  • Provide exemplary customer service to all guests, addressing and resolving guest inquiries and issues in a timely and satisfactory manner.
  • Offer assistance and information regarding local attractions, dining, entertainment, and directions to enhance the guest experience.
• Communication:
  • Manage motel communication lines, including answering phone calls and emails, taking messages, and ensuring any guest requests or inquiries are addressed promptly.
  • Communicate effectively with other staff to ensure guest needs are met and motel operations run smoothly.
• Reservations:
  • Assist with booking reservations, modifying existing reservations, and providing information about room availability and rates.
• Administrative Duties:
  • Maintain accurate and up-to-date records of guest accounts and transactions.
  • Perform daily administrative tasks such as filing, data entry, and managing guest correspondence.
  • Ensure the front desk area is always clean, organized, and well-maintained.

Qualifications

• High school diploma or equivalent; additional certification in hospitality is a plus.
• Previous experience in a customer service or hospitality role, preferably in a motel or similar establishment.
• Excellent communication and interpersonal skills, with the ability to interact positively with guests and team members.
• Proficiency in using motel management software and general computer skills.
• Strong organizational skills and the ability to multitask and handle pressure in a fast-paced environment.
• Availability to work in shifts, including evenings, weekends, and holidays.

Work Hours & Benefits

• This position may require flexible working hours, including evenings, weekends, and holidays.
• Competitive salary and benefits package, including discounts on motel stays and dining.
• Opportunities for professional development and advancement within the motel.

How to Apply

Interested candidates are invited to submit a resume and a cover letter highlighting their customer service experience and why they are a great fit for our Trixie Motel team. Please include any relevant certifications or training in the hospitality industry.

We are an equal opportunity employer and welcome applicants from all backgrounds. We value diversity and are committed to creating an inclusive environment for all employees.