Resource Database Curator

In January 1971, Personal Assistance Telephone Help (PATH) commenced its phone assistance services, powered by the dedication of ISU students, faculty, and residents who volunteered their efforts. Initially focused on offering accurate information and support for students grappling with street drug issues, PATH's mission evolved to address the growing needs of the Illinois State University and the Bloomington-Normal area. As time progressed, our mission expanded to encompass handling crisis calls, responding to information and referral requests, and providing a secure, confidential space for individuals to converse with well-trained, non-judgmental, and compassionate volunteers. Although our legal identity remains Personal Assistance Telephone Help, this name no longer encapsulates the diverse range of services we offer. Breaking free from the confines of phone-only assistance, PATH embarked on introducing programs tailored for specific populations. In the 1980s, the Board of Directors recognized this transformation, and our Doing Business As (DBA) name PATH, Inc. aptly reflects our broader mission: Providing Access to Help.

At PATH Inc., we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees and the communities we serve. PATH Inc. is proud to be an equal opportunity workplace and is an affirmative action employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, are based on merit, competence, performance, and business needs, without regard to race, sex or gender identity, mental or physical disability, religion, age, national origin or ethnicity, sexual orientation, marital status, HIV status, veteran status, or parental (or pregnancy) status.

Position Overview: The Resource Database Curator plays a critical role in identifying, adding, and maintaining community resource content within a database utilized by call center staff. This position involves interacting with government, human service, or business entity staff to gather and comprehend available resources across various communities. Responsibilities include contacting community resources and stakeholders to compile local resource data, adding new service entities into the database, implementing changes based on updates provided, conducting annual formal updates, and undertaking other related duties as assigned.

Key Responsibilities:

Community Resource Data Management

• Identify and liaise with community resources and stakeholders to gather comprehensive data on available services within various communities.
• Add new service entities into the database as provided by the Director or Assistant Director, ensuring accurate and up-to-date information.
• Implement changes in the database based on updates received from entities or partners/stakeholders, maintaining data integrity.
• Conduct annual formal updates of the database to ensure the information remains current and relevant.

Database Maintenance and Quality Assurance

• Implement quality control measures to uphold the integrity and reliability of the database.
• Collaborate with the Director, Database Services to identify areas for improvement and optimization of database functionality.

Communication and Collaboration

• Communicate effectively with community resources, partners, and stakeholders to build and maintain relationships.
• Documentation and Reporting
• Maintain thorough documentation of database updates, changes, and communications with stakeholders.
• Assist in the preparation of presentations or reports for stakeholders, management, or external agencies as requested.

Professional Development

• Proactively engage in ongoing learning to enhance knowledge and skills related to the role.

Adherence to Policies and Procedures

• Adhere to organizational policies, procedures, and protocols governing data management, confidentiality, and ethical conduct.

Adaptability

• Undertake any additional assigned responsibilities as needed to ensure the overall success and efficiency of our organization.

Qualifications:

• Proficiency in Microsoft Word, Excel, PowerPoint, and Publisher.
• Exceptional communication skills, both verbal and written.
• Strong attention to detail and accuracy.
• Ability to work independently and collaboratively within a team.
• Experience working with databases is advantageous.
• Receive and Maintain Certification for Community Resource Specialist – Database Curator (CRS-DC) within one (1) year after being eligible. Failure to receive Certification may lead to termination of employment.

Schedule: 

• Monday - Friday
• 8:30 AM - 4:30 PM
• Remote positions are available after the successful completion of training.
  

Benefits:

• Paid time off
• Personal wellness days
• Paid sick leave
• Health insurance (Employer paid)
• Dental insurance (Employer paid)
• Life insurance
• Vision insurance
• 401K (after 1 year of employment)