Customer service dispatcher

Great Company! Room for advancement! Come be a part of our team!

• Paid Time Off (PTO)
• Paid Holidays
• Full time and part time available
• Tools and technology provided
• Coaching and Training
• Bonuses paid
• Flexible Hours and Scheduling
• Work/Life Balance
• Great Company Culture
• Strong Core Values
  
  

Around here, were not just glass experts. Were skilled craftsmen, makers and challenge solvers. Were helping our customers bring their glass vision to life! Come join a brand rich in tradition for over 60 years, big on collaboration and learning. A place where your ideas and expertise are valued above all. After all, without your vision, our customers couldnt achieve their own.

Primary Responsibilities:

• Respond to incoming calls and emails in a timely and professional manner
• Collect customer payments and follow up on missed payments or past due accounts
• Talking with suppliers to find the best price and availability of inventory
• Keep, organize and maintain paper and electronic records of jobs and progress
• Quoting products and services to customers in a manner consistent with maintaining profitability and efficiency
• Assist in receiving materials, and stocking them in the shop
• Complete work order paperwork, return customer calls and emails, and respond to customer concerns
• Perform other duties as needed, which may include cross-training in related positions
  
  

Job Requirements:

• Computer savvy, with working knowledge of word processing, general business software and spreadsheet applications
• Experience billing and managing customer accounts
• Comfortable handling customer conversations, objections, and managing expectations
• Professional written and verbal communication skills
• Excellent personal organizational and time management skills
• Professional appearance and personality
• Must be able to lift up to 50 lbs unassisted
• Trades work and dispatch experience a plus!
  
  

At Glass Doctor of Jacksonville, we want our team members tenure here, whether 2 years or 20 plus years, to be a positive experience and a path to personal and professional growth.

Glass Doctor of Jacksonville is a local family-owned company with an excellent reputation in the community. We look forward to meeting you soon!