Restaurant Captain/Assistant Manager

The Restaurant Captain's focus is to always meet or exceed the operating standards of excellence at all times while following our SOP’s, training team members and providing excellent customer service.

Summary Of Key Responsibilities

• Customer-Service: Maintain a friendly and courteous demeanor when helping both internal and external customers and receiving feedback.
• Quality and attention to detail: Train and elevate Back of the House and Front of the House standards, controlling food costs and inspecting food quality on a daily basis.
• Execution: Communicates goals in the Back of House and Front of the House by rallying their team during busy shifts, removing obstacles and getting the job done.
• Organization: Keeping work schedules, shipments, cleaning schedules and other tasks organized.
• Problem-Solving: Being able to come up with a solution quickly when dealing with issues including: team member training gaps, handling irate customers, and ensuring the shop has accurate inventory levels
• Communication Skills: Restaurant captains need to accurately and easily communicate standards and cooking methods to staff, give orders and speak with customers clearly.
• Stamina: Restaurant captains can expect long days around hot cooking elements, much of it on their feet.
• Train Back of the House and Front of the House staff in all stations based on needs and maintain a highly productive team working under an efficient schedule that meets labor budget.
• Obtain skills and knowledge for all equipment maintenance and repairs on kitchen appliances.
• Assist the Restaurant Manager with menu change training based on seasonal availability.
• Follows through on daily quality check by performing all company direct quality check list and maintain high standard in the store.
• Other duties as assigned.

Required Knowledge, Skills, And Abilities

• Live up to our Vision, Mission, and Guiding Principles.
• Able to utilize company tools (Ex: communication log book, MS Office, scheduling software, etc.)
• Available during the restaurant’s operating hours.
• Ability to be stand and work on his/her feet for minimum of 8 hour per workday.
• Meet store operating policies and standards, including quality, service and safety requirements.
• Alcohol server’s permit, Food Handlers Permit, Serve Safe and other locally relevant permits.
• Ability to develop positive working relationships with all restaurant personnel.
• Ability to speak clearly and listen attentively to guests and employees.
• Ability to adapt and succeed in a fast-paced environment.
• Ability to train and support team member growth.
• Strong organizational, interpersonal and problem-solving skills.
• Entrepreneurial mentality with experience in a sales focused environment.

Work Experience

• Minimum High School or GED