Service Advisor

Join the Garlyn Shelton Volkswagen family in Temple, Texas, where we take pride in delivering exceptional automotive services and building lasting customer relationships. As a prominent dealership specializing in Volkswagen vehicles, we are committed to providing our customers with a seamless and outstanding service experience. We are now seeking a dedicated and customer-focused Service Advisor to join our team.

Position Overview: As a Service Advisor at Garlyn Shelton Volkswagen, you will be the face of our service department, working directly with customers to ensure their service needs are met efficiently and with the highest level of professionalism. You will play a vital role in helping our customers maintain their Volkswagen vehicles and ensuring their satisfaction with our services.

Responsibilities:

• Greet and assist customers in a friendly and welcoming manner.
• Listen attentively to customer concerns and service requests.
• Schedule service appointments and coordinate with the service team to ensure timely completion of work.
• Communicate service recommendations, estimates, and repair options to customers.
• Provide exceptional customer service by addressing questions, concerns, and inquiries promptly and accurately.
• Maintain accurate records of customer interactions and service transactions.
• Collaborate with the service technicians to ensure all necessary repairs are completed efficiently.
• Keep customers informed about the status of their vehicles during the service process.
• Ensure the service area is organized, clean, and welcoming to customers.

Qualifications:

• Previous experience as a Service Advisor in the automotive industry is preferred but not required.
• Strong communication and interpersonal skills.
• Customer-focused attitude and the ability to build rapport with clients.
• Organized and detail-oriented with excellent time management skills.
• Basic knowledge of automotive systems and services (Volkswagen knowledge is a plus).
• Ability to work in a fast-paced and team-oriented environment.
• Proficiency in computer applications and service management software.
• Valid driver's license.

Benefits:

• Competitive salary and performance-based bonuses.
• Health, dental, and vision insurance options.
• Retirement savings plan with company matching.
• Paid time off and holidays.
• Ongoing training and development opportunities.
• Employee discounts on automotive services and Volkswagen vehicles.
• Supportive and collaborative team environment.

How to Apply: If you are a motivated and customer-oriented individual who is looking to grow your career with a reputable dealership like Garlyn Shelton Volkswagen, we invite you to apply. Join our team and be part of a company that values professionalism, expertise, and customer satisfaction. Please submit your resume and a cover letter detailing your relevant experience and qualifications to [email address].

Garlyn Shelton Volkswagen is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Start your journey with us and help us provide exceptional service to Volkswagen enthusiasts in Temple, TX. Apply today and become a vital part of our Volkswagen family!