Guest Room Attendant

JOB DESCRIPTION

The Room Attendant is responsible for maintaining and cleaning the guestrooms while providing attentive, courteous and efficient service to guests. They will also be responsible with keeping the Public Areas clean and organized.

ESSENTIAL DUTIES

• Must be able to work independently and follow instructions regarding priorities of tasks or functions.
• Responsible for key security: by properly adhering to key checkout procedures.
• Properly changes bed linens and making the bed up to standards
• Sanitizes and cleans restrooms, dusts all room surface, cleans mirrors, fixtures, and floors.
• Vacuums carpets, upholstered furniture, and/or draperies

• Emptying wastebaskets, cleaning ashtrays, and removing trash and waste to disposal areas.
• Sweep, scrub, and mop all areas. Dust and polish furniture and equipment.
• Replenish supplies such as glasses, linens, stationary, and bathroom amenities.

• Responsible for maintaining linen closets organized and stocked with all items needed
• Completes daily housekeeping reports as required by Housekeeping leaders to ensure flawless service
• Follows all established safety and security required. Must be able to work with cleaning chemicals.
• All other duties as assigned by management personnel to ensure overall guest satisfaction.

CUSTOMER SERVICE AND GUEST SATISFACTION

• Maintain a high standard of personal appearance and proper uniform at all times
• Smile, acknowledge and greet guests in rooms and/or in passing
• Greet and assists guests and team members in a friendly manner with anything that they may need
• Performs other duties as assigned, requested, or deemed necessary by management

SAFETY AND SECURITY

• Report any suspicious activity of guest, visitors or staff
• Always Maintains security for guests and property by keeping room doors locked
• Perform duties in accordance with Safety and Security Policies
• Perform duties in accordance with OSHA and Blood Borne Pathogens regulations

PHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS

• Firm and simple grasping is an ongoing requirement for all aspects of work
• Lifting of supplies occurs occasionally, usually not more than 30 lbs. but may be up to 40 lbs.
• Able to stand and walk during the work day. Sitting is very limited.
• Reaching, pushing pulling and bending are required for all phases of work.
• Twisting of the body at the waist is required.
• Bending and stooping are required
• Crouching and kneeling are required
• Good vision is required

SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE

• High School Diploma, GED, or equivalent years of relevant work experience required
• Previous customer service or hotel experience required, “Hilton” Experience helpful.
• Friendly demeanor and excellent communication and customer service skills
• Good organizational and prioritization skills
• Prior computer experience using windows-based software preferred