Shift Leader

Job Summary:
The Shift Leader at Your Pie in Augusta, Georgia is a Full-Time, hourly position within the hospitality/restaurant industry. As a member of our management team, the Shift Leader will be responsible for ensuring smooth operations during their scheduled shifts, overseeing and coaching team members, and maintaining high levels of customer satisfaction. This is an excellent opportunity for individuals who are passionate about the food industry and are seeking a career in a fast-paced and dynamic environment.

Compensation and Benefits:
The Shift Leader position offers a competitive hourly rate of $14 per hour, paid biweekly. In addition, employees will have access to vacation and sick time, as well as opportunities for career growth and development within the franchise.

Responsibilities:
- Oversee daily operations during assigned shifts, ensuring compliance with company standards and policies
- Train and coach team members on company procedures, product knowledge, and customer service
- Monitor food quality and presentation, addressing any issues and ensuring customer satisfaction
- Assist with inventory management and ordering supplies as needed
- Handle customer inquiries, complaints, and feedback in a professional and timely manner
- Maintain cleanliness and organization of the restaurant, including dining area, kitchen, and storage areas
- Ensure adherence to health and safety regulations at all times
- Assist with scheduling and timekeeping for team members
- Collaborate with other shift leaders and managers to identify and implement process improvements

Requirements:
- High School diploma or equivalent education required
- Minimum of 2 years experience in a leadership or supervisory role, preferably in the restaurant or hospitality industry
- Excellent customer service skills and ability to handle difficult situations with professionalism and tact
- Strong communication and interpersonal skills, with the ability to train and develop team members
- Solid understanding of restaurant operations and ability to troubleshoot issues as needed
- Basic computer skills and knowledge of inventory management systems
- Flexible availability including nights, weekends, and holidays as needed
- Must be able to stand for extended periods, lift up to 25 pounds, and work in a fast-paced environment

EEOC Statement:
Our company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetic information. In addition to federal law requirements, our company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We are firmly committed to a policy of equal employment opportunity and strive to create a diverse and inclusive workforce.