General Manager

Benefits:

• Bonus based on performance
• Paid time off

Company Overview
IF YOURE PASSIONATE ABOUT KIDS OR THE SPORT OF SWIMMING, YOURE AT THE RIGHT PLACE.
At SafeSplash, we believe swimming is a life skill. Therefore, we approach each one of our swim lessons with great skill, passion and individual attention. Our curriculum has been developed by a team of world-class swimmers with over 30 years of teaching experience. We have the most up-to-date swimming technique to teach students how to swim the correct way right from the beginning! In addition to teaching water safety to every swimmer, our goal is to teach confidence in the water that will translate to all parts of your swimmer's life.
Love working with kids? Want to wear your flip-flops to work? Want to join the fastest growing swim school brand family in the nation? Then we want YOU! We are actively recruiting professional individuals who will help us uphold the best customer experience as possible at our schools across the nation. Join our swim family that gets to enable a lifetime of water safety and opportunity by teaching the joy and skill of swimming! We are invested in helping you be the best you can be in and out of the water!
General Manager Job Description
Reports to: Owner
Description:
Drive successful SafeSplash business through excellence in overall management of the location with emphasis on business operations, employee management including Human Resources, Client Services Representative management, Marketing, Retail, and Business Development including Community Outreach.
Essential Duties and Responsibilities (including but not limited to):
Business Operations works closely with the location owner to set up and maintain location policies and procedures within the SwimLabs Franchise structure. In charge of the scheduling software including the overall operational schedule of the business and all staff schedules. Responsible for monitoring expenses and revenues.

• Employee Management Maintains staff by recruiting, hiring, orienting, scheduling, and training employees; ongoing management of staff; maintain a safe and secure work environment; develop a positive work culture that encourages employee growth
• Works closely with the Aquatics Director to accomplish these goals on the swim side of the business
• Responsible for training and management of all Client Service Representatives
• Accomplish staff results by communicating job expectations; reviewing and appraising job results with regular evaluations; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.

Customer Relations Ultimately responsible for the customer experience at SafeSplash. Must maintain quality customer service by enforcing high customer service standards amongst all employees. Analyze and resolve customer service problems, identify trends, developing and implementing improvement strategies.
Human Resources In addition to Employee Management duties listed above, also responsible for the ongoing administrative activities involved with staff employment. This includes, but is not limited to: management of employee policies and procedures, payroll, and employee benefits.
Marketing Responsible for location marketing efforts. Works closely with the SafeSplash Corporate Marketing Department to implement corporate material. Manages local grassroots efforts and community outreach to local programs. Manages all communication with current clients and future clients.
Retail Responsible for location retail including managing inventory levels, ordering, and sales.
Business Development Establishes strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.
Other Duties: Perform other duties as assigned.
Position Qualifications and Requirements:

• 3 to 6 years of management experience in customer service
• Extensive experience with computer scheduling software
• Experience using spreadsheets and word processing software such as Microsoft Windows
• Detail-oriented: pays attention to everything, is able to troubleshoot, and make decisions
• A Team-driven leader: cares about staff and leads with the intent to build up the whole team
• Exceptional guest relations and communication skills
• Outstanding multi-tasking abilities: able to handle, and coordinate multiple schedules; keep swim instructors and clients on time; answer up to 3 phone lines; check people in and out - simultaneously
• Happy disposition; hospitable and caring
• Flexible schedule: will be required to work some evenings and weekends
• Preferred Skills:
  • Swim Lesson and/or competitive swimming experience: knowledge of the four basic strokes, teaching curriculum, and stroke progression
  • Experience with Mindbody scheduling software
• Certifications:
  • Current Red Cross Lifeguard or equivalent
  • WSI - Water Safety Instructor certification, a big plus
  • CPR-PR/AED, First Aid for Adult, Child certification
  • Lifeguard and Lifeguard Instructor certified

Uniforms: General Manager is required to wear SafeSplashuniforms which include a white SafeSplasht-shirt and royal blue shorts. SafeSplashwill provide one (1) t-shirt per calendar year per employee. Additional uniforms must be purchased by the employee from SafeSplashat or below cost. The uniform must be maintained in a clean, professional manner. If at anytime a supervisor determines an employees uniform is inappropriate he/she may require the employee to purchase an additional uniform. If at any time a uniform is not being worn during assigned instructing hours a supervisor will ask you to put on your uniform. If no uniform is present you will be required to buy a new uniform or be sent home without pay without pay.
Hours: 40 hours per week
Compensation: Commensurate with experience and skills
Benefits/Perks (may vary by location):

• Great Pay
• Flexible Schedules
• Work/Life Balance