Lobby Attendant/Public Space Attendant

Position Overview

A Lobby Attendant responds promptly to requests from guests and other departments. Identify and report preventative or other maintenance issues in public areas or guest rooms. Performs any combination of the following tasks to maintain guestrooms, working areas, and the hotel premises in general in a clean and orderly manner.

Essential Functions and Responsibilities

• Cleans rugs, carpets and upholstered furniture using a vacuum cleaner, broom, and carpet shampoo machine.

• Cleans rooms, hallways, and restrooms.

• Washes walls and ceiling, moves furniture and turn mattress.

• Sweeps, mops, scrubs, waxes, and polishes floor.

• Dusts and polishes metalwork.

• Collects soiled linen for laundering.

• Received linen supplies from floor shoots.

• Maintains housekeeping carts.

• Removes trash collected by room attendants.

• Walk all assigned floors at beginning and end of shift to collect Newspaper bags, newspapers, trash, soiled linen.

• Pickup clean linen and refill the par stock of linen on each floor pantry.

• Deliver towels, cribs, coats, and other items to the guest rooms on requests.

• Perform duties of room attendant when necessary.

• Sort linen, stock room attendant closets.

• Refill the par stock of guest amenities and supplies on each floor pantry.

• Clean all public areas in the prescribed manner while following department standard operating procedures.

• Report missing / found articles, damage, or merchandise problems to the housekeeping supervisors.

• Always respond in a friendly, helpful manner to guests and other colleagues.

• Take up any tasks assigned by the supervisors as and when needed.

• Report to work in required uniform and in adherence with the Hotels Dress Code Policy.

• Must be able to work independently and as a team player.

• Perform other duties as assigned.

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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Education and Experience

• High school diploma or equivalent.  

• One year related experience or equivalent preferred.