Retail Support Agent

Want to feel appreciated and respected? If so, please read on! Come join the Grand Design RV Team, based in Middlebury, Indiana. At Grand Design RV our mission here is simple. We want to help create memorable stories for those who dare to dream. Our vision of working together in the relentless pursuit of a positive RV ownership experience is lived out each day by our great team members. Each team member is hand-picked with an excellent reputation for second-to-none industry craftsmanship and is a representative of our core values:

Gratitude - Serving team members and our communities through humility and empathy to make our company, communities, and world a better place.

Respect - Acting with integrity and transparency because believing in each other is the building block for all other relationships.

Accountability - Holding each other to the highest expectations in all we say and do.

iNnovation - Striving to be industry-leading with our people, processes, and products.

Drive - Determined to exceed expectations of our team members, vendors, dealers, and retail customers.

We continue to grow and have positions available that need to be filled. If this sounds like the right fit for you, apply today!

Grand Design RV is looking for a Retail Support Agent to join the team! An important key function of this role is industry knowledge and acumen. Supporting our customers is our number one priority and being able to discuss technical information as it pertains to their RV is essential. Training will be provided; however, a base understanding of the RV industry and mechanics is required to be considered for this position.

Key Areas of Responsibility

• Provide accurate technical diagnostics
• Answer incoming customer calls and respond to voicemails
• Answer Customer Service Emails in a 24 - hour period
• Start, manage, and/or update pending cases in Net Suite to manage customer concerns
• Assist customers with field service and sublets
• Process sublet reimbursements as received
• Meet with drop in customers and advise when needed
• Work with service department to schedule and release customer return units
• Maintain maximum possible available status in phone system
• Any and all other tasks assigned by the Retail Manager or superior

Education & Experience

• RV Industry knowledge or background
• High School Diploma
• RVIA certification Preferred
• Previous customer service experience
• Strong computer/typing skills
• Proficient in Word and Excel
• Strong written and verbal communication skills

Work Environment

• Office environment
• Occasional time on the shop floor
• Remote Access to Internet Required

Physical Demands

• Stand, walk, sit in a production environment a few hours a week
• Office sitting and standing environment
• Keyboarding

If you are the right candidate for this role, you would be eligible for medical, dental, vision, life, EAP and various voluntary insurance. In addition, you will be part of a winning team that makes a difference.

Grand Design is an Equal Opportunity Employer.

*THIS IS AN ONSITE POSITION*