IT Technician

We are Safebox Technologies, a growing South Florida Managed IT Services provider located in Marco Island, Florida. Our clients are located in Marco Island, Naples and Fort Myers. We are looking for a rock star IT technician to join our team. Are you passionate about technology? Do you love solving technology problems and are you focused on end user satisfaction? Then this may be the perfect job for you! As a IT Technician you will analyze technical issues that come in and troubleshoot over the phone / onsite / via remote access.

Essential Duties & Responsibilities:

• The ability to manage, maintain, troubleshoot and support our clients, their networks, equipment, software and services
• Troubleshoot user problems remote and onsite.
• Accurate documentation of all activities conducted
• The ability to learn quickly and adapt to changing requirements
• Ability to self-start, work independently and achieve high standards to meet multiple deadlines
• Work effectively in a team-oriented environment with a positive, can-do attitude. Adept in developing and maintaining strong relationships with management, staff, vendors and clients.
• Mistakes are inevitable, owning up to them is essential.
• Explicitly proficient communicator, including writing, speaking, editing, proofreading and computer skills
• Ability to identify the root cause of technical issues and implement solutions

Required Technical Skills

• Windows 10 and 11 Operating Systems & Hardware
• Printer and Multi-function devices and technologies
• Standard Windows Applications.
• Microsoft Office Suite
• Email and Mobile Device connectivity
• Mac OS troubleshooting
• LAN/WAN connectivity issues (Routers, firewalls, switches, etc)
• Security Solutions (VPN, MFA, SSO etc)
• Server and end point backup systems
• Active Directory
• Windows Server2008– 2022
• Microsoft 365 and Microsoft Azure
• Firewall troubleshooting and management

Qualifications:

• A bachelor’s degree in Computer Science or a related field is preferred
• At least 3 years IT experience.
• IT Certification is a strong plus.
• Prior MSP experience is a strong plus.
• Strong troubleshooting and analytical skills
• Ability to work well as part of a team
• Strong written and verbal communication skills
• Understanding of data privacy and security
• Low voltage and network cabling experience a plus
• Have a valid Florida driver's license and a CLEAN RECORD.
• Ability to lift laptops/desktop computers and printers may be required. On rare occasions heavier equipment (large printers, servers, or desks) may need to be moved and require a team lift.

What We Offer:

• A competitive salary
• Medical, dental and vision insurance options
• Paid vacation
• Paid holidays
• A great, fun work environment