Housekeeper | Hampton Inn & Suites Manistee | Full Time & Part Time

Employee Benefits

• Paid time off for all full-time and part-time team members
• 8 hours of paid volunteer paid for all team members
• Holiday pay
• Travel discounts for employees, friends, & family
• Restaurant discounts
• Referral Program
• Health, vision, and dental insurance available for all full-time team members
• Employee recognition perks and benefits
• Advancement opportunities
• Paid maternity/paternity leave or adoption leave for qualifying FMLA
• Employee Assistance Program (EAP) through Pine Rest

Position Summary:

Responsible for the cleaning and overall appearance of guest rooms, hallways, and public areas while following 6PM Hospitality’s Core Values and Hilton standards, as well as going above and beyond to ensure that guests are 100% satisfied.

Essential Functions:

• Report to work in uniform presented professionally, neat, and clean
• Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
• Anticipate and meet the needs and expectations of our guests, then go one step further
• Communicate regularly with the Executive or Assistant Executive Housekeeper to ensure all early outs, late check outs, etc. are taken care of accordingly
• Stock housekeeping carts with supplies and amenities needed throughout the shift
• Clean rooms according to 6PM Hospitality and Hilton standards
  • Scrub floor, shower, bathtub, sink, and toilet in bathroom
  • Remove all used guest amenities, linens, and garbage
  • Restock amenities (i.e. coffee, soap, shampoo, etc.)
  • Make beds while checking for damaged or stained linen at the same time
  • Dust and clean room furniture, decorations, appliances, and structural surfaces (i.e. wall fixtures, windowsills, vents, etc.)
  • Vacuum/sticky entire bedroom and hallway outside the door to the room
  • Complete extra tasks assigned(hallways, storage, extra items)
• Return rollaways and cribs with fresh linen to the appropriate storage rooms
• Transport all dirty laundry to the laundry rooms
• Sort dirty laundry according to type, while looking for stained linen at the same time and keeping those separate
• Inspect for safety and report any maintenance issues to the Executive or Assistant Executive Housekeeper
• Report any special room issues (i.e. damage, smoke, pets, etc.) to the Executive or Assistant Executive Housekeeper
• Report all missing or broken, and lost and found items to the Executive or Assistant Executive Housekeeper
• Communicate to Executive or Assistant Executive Housekeeper when rooms are cleaned
• Ensure that all standards set by 6PM Hospitality and Hilton are being followed at all times, while also maintaining a minimum of 2 rooms completed per hour.
• Assist in keeping all storage rooms organized
• Maintain a positive attitude throughout the shift, and keep Team Member morale high
• Follow all 6PM Hospitality Processes
• Exhibit regular and recurrent attendance records
• Other duties as requested by management

Position Requirements:

• Minimum Knowledge:
  • Requires ability to interpret / extract information. May require record keeping. May have need for good communication skills
• Formal Education and Job-Related Experience: entry level
• License, Registration, and/or Certification Required:

Benefits:

• Paid time off for all full-time and part-time team members
• 8 hours of paid volunteer paid for all team members
• Holiday pay
• Travel discounts for employees, friends, & family
• Restaurant discounts
• Referral Program
• Health, vision, and dental insurance available for all full-time team members
• Employee recognition perks and benefits
• Advancement opportunities
• Paid maternity/paternity leave or adoption leave for qualifying FMLA
• Employee Assistance Program (EAP) through Pine Rest