Case Manager

Full-time Position

Job Description: A Case Manager is the main point of contact for all residents to present any concerns, recommendations or grievances. All interactions shall be conducted with a holistic approach. Case Manager will be a liaison and involve all family, staff and M.D. as needed an is responsible for thorough follow up. This position is also an intricate part of the admissions process.

The primary job responsibilities for this position include, but are not limited to, the following:

Mail Sorting/Handling

Filing

Reporting

Interacting with Government agencies

· SS

· DOH

· OTDA

Medicaid

· Applications

· Re-certifications

· Billing issues

· Forms

Understanding of financial documents

· Create, read, and explain basic financial analysis

· Accounts receivable – assist in resolving and explaining

Referrals – Placements

Referring Elderplan or other Medicare Advantage plans

Explaining/assisting with special forms

· POA, HCP, MOLST, DNR Wills, Living Wills, Pre-paid burial plans

Discharges

Compliance Issues

Various Other Tasks

Skill Requirements:

Intellectual-

· Must be responsible, consistent and able to meet commitments

· Must be reliable

· Must be able to take initiative and be a self-starter.

· Must be able to multi-task and be able to organize and structure responsibility.

· Must be able to adhere to all policies, procedures and state regulations.

· Must have excellent time management skills.

· Must be an independent worker.

Social-

· Good communication skills are necessary.

· Able to communicate effectively both orally and in writing.

· Able to maintain confidentiality at all times.

· Able to maintain composure

Technical-

· Must be computer literate

· Knowledge of Microsoft Office Suite a plus. (Excel, Access, Word etc)

· Knowledge of Google Suite

· Knowledge of an EMAR system helpful

· Ability to learn new software as needed

· Excellent phone skills

Compliance requirements-

· Must have Valid NYS Driver’s license

· Must have at least three years experience in a HR or Service Delivery position, such as Case Management or Social Work or

· a Bachelors or Master’s Degree with a minimum of one year work experience in a dependent adult population setting.

· Must have current (within 30 days of employment) Physical.

· Must have current PPD test with a negative result.