Baggage Handler

ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

General Summary Of Duties:

Meet and greet all guests arriving/departing from the front door.  Offer luggage assistance, load/unload luggage to/from the vehicle, open/close the vehicle door for the guest and assist each guest by answering questions and giving directions. 

Role and Responsibilities: (Includes but is not limited to the following)

Welcome all guests arriving in cabs and limousines to the Hotel, assist them from the vehicle they arrived in, offer luggage assistance and give directions if applicable.  Thank departing guests for staying at our Hotel, open cab door for them, wish a safe trip home, put bags in the vehicle and close the doors.
Be knowledgeable about all activities occurring in the Hotel to answer guest inquiries.
Reorder claim checks as needed, assist valet parking, drive limousines as required and assist in the check room.
Report all suspicious persons or activities, hazardous conditions to supervisor, Security or Safety personnel.
Provide instruction and/or guidance for guest/employee safety in fire/emergency situations.
Abide by all State, Federal and Corporate liquor regulations pertaining to alcoholic beverage service to minors and intoxicated guests.
Abide by all State and Corporate gaming regulations pertaining to the presence of minors in gaming areas.

Performance Requirements: (Knowledge, skills and abilities)
Ability to effectively deal with internal/external customers, some of whom will require patience, tact and diplomacy to defuse anger. Collect accurate information and solve management concerns.
Ability to read, write, speak and understand the English language sufficient to complete baggage tags and communicate with guests and other employees.
Ability to provide clear direction, instruction and guidance to guests.
Listen and respond to guest inquiries using a positive, clear speaking voice.  Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, air line shuttle service, etc.
Ability to read, write, speak and understand the English language sufficient to understand verbal/written requests from supervisor, employees and guests.
Basic mathematical skills necessary to count baggage.
Ability to open cab doors.
Ability to grasp, bend, lift and/or carry, or otherwise, move or push luggage on a hand truck weighing a maximum of 100 pounds to a height of 4 feet on an intermittent basis.
Ability to walk/stand and work 95 percent of shift walking a maximum of 5 miles.
Ability to remain alert throughout the duration of shift and remain calm during emergency situations.
Ability to read, write, speak and understand the English language in case of emergency situations and to read caution and/or safety notices.
Keep your workstation neat and orderly.
Ability to maintain attendance in conformance with standards.
Ability to maintain a neat, clean and well-groomed appearance.