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Technical Support Agent I
| Hours | Full-time, Part-time |
|---|---|
| Location | Raymondville, Texas |
About this job
Job Description
SUMMARY
Responsible for troubleshooting and resolving internet, voice and email problems for residential and business customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
- Serve as the primary point of contact for incoming calls to Technical Support and any emails requests.
- Provide one call resolution for Internet, Managed services and voice issues.
- Create/update any trouble tickets for any technical issues and (if needed) escalate to Level 2 for further investigation.
- Maintain compliance to all relevant OSHA, safety or departmental specific standards as directed by supervisor.
- Other duties may be assigned.
EDUCATION and/or EXPERIENCE
Technical background, customer service in a call center environment is desired. An ideal candidate is knowledgeable in Microsoft’s Windows operating systems and basic networking. High school diploma or GED required. Associates Degree or technical certification is a plus.
Must have valid Driver's License and insurable record.
Must pass pre-employment drug screen, physical and background checks.
OTHER SKILLS AND ABILITIES
- Must be self-starter.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Must be able to work with little or no supervisory assistance.
- Ability to work in a team environment.
- Proficient keyboarding is highly desired (40 WPM.)
- Candidates must be able to work a monthly rotating shift (Monday – Sunday, 6 A.M.-Midnight), including holidays.
- Bilingual (English/Spanish) is preferred to provide quality service to customers.
BENEFITS
Health benefits (Medical/Dental/Vison) begins on the first day of employment.
401K retirement plan.
Educational reimbursement.
Life/Long-Term Care/Short-term disability coverages.
FMLA coverage when requirements are met.
Business travel coverage.
Paid time off.
Paid holidays.
Service award recognition.
Employee internet discounts.
Work from home after 6-month probation (minimum network and environment standards will apply.)
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