Front Desk Clerk

Job Description

Position Title: Front Desk Clerk

Location: Patriots Inn, Williamsburg, VA

Job Code:

Department: Front Desk

FLSA Status: Non-Exempt

Reports To: Front Desk Manager

Position Summary:

This position’s primary responsibility is to assist every guest with registration and check-out and for making resort guests

feel welcome. It requires that all guests be greeted as they enter the lobby. The Front Desk Clerk position will also answer

and direct phone calls to the appropriate departments as needed. In addition, this position will also perform the following

duties.

Specific Responsibilities:

• Provide the highest level of customer service by assisting guests and ensuring that any issues or challenges are

addressed in a professional and timely manner.

• Process guests check in and offer additional services that the guest may need.

• Process guests check outs and ensure no open balances are present.

• Demonstrate strong oral and written skills to communicate effectively.

• Must be able to multitask.

• Must be dependable, consistently present, and punctual.

• Review Online Travel Agent sites to verify arrivals.

• Assign RCI units to RCI specific rooms.

• Sign in/out vendor and security keys.

• Perform No-show of marketing reservations.

• Agent must be able to perform basic math and handle cash.

• Must be able to process credit cards.

• Perform a daily in-house registration form check and identify any discrepancies.

• Complete all tasks on the shift checklist.

• Maintain operations by following Daily Management policies and procedures.

• Maintain customer confidence and protects operations by keeping information confidential.

• Contribute to team effort by accomplishing related results as needed.

• Adheres to all work rules, procedures and policies established by the company, including, but not limited to, those

contained in the Employee Handbook.

• Performs all other duties as assigned by management.

Managerial Responsibilities:

This position has no supervisory responsibilities.

Position Requirements:

(Skills/Abilities):

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements

listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience:

High School diploma or general education degree (GED); or one to three months related experience and/or training; or

equivalent combination of education and experience.

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully

perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions of this position.

While performing the duties of this job, the team member is frequently required to stand, walk; use hand to finger, handle,

or feel; reach with hands and arms and stoop, kneel, crouch or crawl. The team member is occasionally required to climb

or balance; talk or hear and taste or smell.

The team member is occasionally exposed to wet and/or humid conditions. The noise level in the work environment is

usually moderate to loud. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required

by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Standards of Appearance:

This position is highly visible in all resort areas, team members must present a clean professional appearance and must

adhere to Daily Management, Inc., Standards of Appearance.

Standards of Conduct:

The high ethical standards of Daily Management, Inc. must be upheld by all members of the management team. The

policies relative to press relations, equal opportunity, discrimination, sexual harassment, vendor relations, alcohol

consumption, etc., stated in the Team Member handbook and manuals are inviolable. We pride ourselves on providing a

professional caring atmosphere for guests and fellow team members and will achieve this goal through responsible action

as individuals and as a group.

Note:

This position description in no way states or implies that these are the only duties to be performed by the team member

occupying this position. Team members will be required to perform any other job-related duties assigned and needed in

their role. This document does not create an employment contract, implied or otherwise, other than an "at will"

employment agreement.