Workers' Compensation Claims Advocate

These are the fundamental components of the job:

• Act as a liaison between the agency, carriers and clients maintaining effective working relationships
• First point of contact for new claims, extending full courtesy and assistance to clients on new claims and throughout the claims process with minimal supervision
• Address inquiries from clients promptly and efficiently
• Conduct claim reviews and follow up on open claim diaries to ensure proper claims handling and reserves
• Perform experience mod analysis after receiving proper training
• Participate in team presentations to current and potential clients
• Position will assist in training mentoring other associates
• Serves as a backup for claims reporting

Other functions of the job:

• Expand and grow in your role when supporting miscellaneous duties as requested

Skills / traits that we value for this role:

• Minimum of three (3) years’ experience as a NYS workers’ compensation lost time adjuster. Experience handling CT, PA, and NJ workers’ compensation lost time claims is a plus
• Adjuster license preferred (NY and other states)
• Property/Casualty license and/or claims-related designation preferred
• Bachelor’s degree preferred
• Relevant knowledge of commercial Insurance claims adjustment and evaluation process
• Microsoft Office Suite (Word, Excel, Outlook) proficiency
• Exceptional client service and follow-up skills and the demonstrated ability to build internal and external relationships
• Incredible attention to detail and organizational skills
• Ability to work well independently and on a team
• Positive attitude, even in a fast-paced environment
• A passion to make customers and coworkers feel important and valued
• Capability to work quickly and efficiently
• Methodical, yet swift decision-making skills
• Precise verbal and written communication skills, even under time constraints

A bit about Lawley!

• Minimal claimant contact in this role
• We are not a call center environment
• We achieve success by building genuine relationships together, with our teams and clients
• We are a family owned insurance broker (nearly 70 years!)
• We are deeply committed to the communities we serve and love to get involved
• We work hard and play hard!!!

Why Lawley?

• Competitive salary and referral bonuses!
• Outstanding Benefits (Medical, Dental, Vision)
• Additional voluntary benefits including critical illness, accident insurance, hospital indemnity, supplemental life insurance, legal and identity protection and pet wellness
• 3 weeks of PTO (prorated based on start date) AND a generous holiday schedule – available 1st day!
• Company 401K contribution received starting Day 1 (for participants 21+ years old)
• Educational support, career development, and growth opportunities!
• Job Security (we’ve never had a lay-off, even during the pandemic)
• Flexibility, including hybrid schedules! Business hours 8am-4:30pm
• Comfortable, family-oriented culture, with an emphasis on work life balance
• Unlimited Volunteer Time Off opportunities (so you can assist in serving our communities)
• Fulfilling opportunities that align with your career path and our business needs

The compensation range for this position takes many factors into consideration including but not limited to: years of experience/training, skill set, and licenses/designations. It is not typical for an individual to be hired near the top of the range for a position as circumstances and location can vary in every hiring situation. A reasonable estimate of the current range is $51,498.15 to $85,830.25.