Customer Service Representative

Waynesboro Chrysler Dodge Jeep Ram is currently expanding and looking for dedicated and hardworking Call Center Representatives to join our team.  Great Earning Potential!  As a family-owned business, we believe that the foundation of success starts with its people.  We focus on developing and escalating the brightest stars to ensure future success.  You are the first point of contact with the dealership, so we are looking for outgoing applicants that are driven to give the best experience to our customers.  Applicants with hospitality/ Call Center sales experience backgrounds excel in this role.

Benefits

• Medical and Dental

• 401K Plan

• Paid time off and vacation

• Growth opportunities

• Paid Training

• Employee vehicle purchase plans

• Health and Wellness Program

• Flexible Work Schedule

• Saturday Lunches

• Discounts on products and services

Responsibilities

• Making outbound calls daily to set appointments (No Cold Calling).

• Participate in team and process development sessions.

• Respond quickly to internet, phone, and text inquiries using scripts and rebuttals.

• Input/Maintain information captured during phone calls into the CRM (customer relationship management) software.

• Meeting call metrics and other KPIs (Key Performance Indicators)

• Organize workflow to meet department timeframes.

• Communicate and coordinate with internal departments.

• The position requires flexibility to work nights, Saturdays, and some holidays.

Qualifications

• Prompt and courteous demeanor

• Positive and hardworking personality

• Prior sales /call center experience is a plus

• Knowledge of customer service principles and practices

• Basic computer functions and typing

• Car dealership/BDC experience is a plus

We are an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment.

without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or

veteran status.