Patient Care Representative - Dermatology Office in Austin

We are seeking a friendly and organized Front Desk receptionist to be the welcoming face of our Dermatology office. As the first point of contact for our patients, you will play a crucial role in creating a positive and efficient experience for our clients. The ideal candidate will have excellent communication skills, attention to detail, ability to multitask, and a passion for providing exceptional customer service.

Responsibilities:

Patient Interaction:

• Greet and assist patients with a warm and welcoming demeanor.
• Manage patient check-ins and check-outs, ensuring a smooth and efficient process.
• Answer phone calls, schedule appointments, and respond to inquiries with professionalism and courtesy.

Appointment Management:

• Coordinate and schedule patient appointments using the office's scheduling system.
• Confirm upcoming appointments and provide necessary pre-visit instructions.
• Maintain an organized and up-to-date appointment calendar.

Administrative Support:

• Assist with patient registration and ensure accurate completion of necessary paperwork.
• Verify and update patient information in the electronic medical record (EMR) system.
• Handle insurance verification and assist with billing inquiries.

Office Coordination:

• Collaborate with medical and administrative staff to ensure smooth daily operations.
• Manage and maintain the reception area, keeping it clean, organized, and inviting.
• Handle incoming and outgoing mail, as well as other general administrative tasks.

Patient Comfort:

• Provide information and directions to patients, creating a comfortable and stress-free environment.
• Address patient concerns and escalate issues to the appropriate staff when necessary.
• Ensure patient confidentiality and uphold privacy standards.

Education:

• High school diploma or equivalent required.

Experience:

• Previous experience in a medical office or dermatology setting is preferred.
• Familiarity with medical terminology is a plus.

Skills:

• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Proficiency in using computer systems and basic office software.
• Ability to multitask and remain calm in a fast-paced environment.

Customer Service:

• A customer-focused attitude with a commitment to delivering exceptional service.
• Ability to handle patient concerns and inquiries with patience and empathy.

Skills:

• Strong interpersonal and communication skills
• Ability to stay organized and work in a fast paced environment.
• Willingness to learn and grow within the organization.

Physical Requirements:

Must be able to spend a great deal of the day walking, standing, moving and manipulating equipment, as well as lifting and moving objects, equipment and supplies. It is reasonable to anticipate lifting 20-25 pounds in any given day.

Excellent Benefit Package Includes:

• Competitive pay
• 401k with company match
• Health, Dental, Vision
• Employer HSA contribution
• Life Insurance
• Tuition Reimbursement
• Great PTO and Holiday policy

If you are motivated and have a desire to provide outstanding customer service, we invite you to apply and become an integral part of our dynamic team.

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