Customer Service Representative

RefrigiWear is searching for an experienced and professional Customer Service Representative in our rapidly expanding company. Known for our fun, relaxed, and family-like atmosphere, we are dedicated to providing top-notch customer service experiences that set us apart in the industry. As a part of our team, you will be the first point of contact for our customers, embodying our values and driving our reputation for exceptional, personalized service. Your role is crucial to our mission, and you'll have the unique opportunity to grow with us in this exciting journey.

Why RefrigiWear?

We offer a competitive hourly rate between $18-$19 along with bonus program. A robust benefits package including health, dental, vision, a 401(k) with generous company match, life and wellness plans, and considerate paid time off (PTO). Not to mention free coffee and a casual dress code!

The Customer Service Department is located in Dahlonega GA. Open Monday - Friday; 7am - 6pm with staggered employee schedule for coverage.

Schedule for this role: Monday - Friday, 8:30am - 5pm with one late day a week 9:30am - 6:00pm.

Hybrid schedule: 3 days in office / 2 days remote following successful training period.

PRINCIPLE DUTIES

• Customer Advocate at the highest level.
• Order entry - process orders received via phone, web, fax, and email with accuracy.
• Sales support - support Regional Sales with sample orders and general customer information.
• Answer a high volume of incoming calls and emails from customers.
• Return any phone calls timely.
• Assist customers with product questions.
• Process RMA's for returns and repairs.
• Process quotations and follow up with customer.
• Perform inside sales and up selling.
• Manage customer accounts and update customer information
• Provide product information to customers
• Special projects when requested.
• Rotating late shift work hours required.

EXPERIENCE:

• 5 years of Customer care, Client relations or Office experience.
• Excellent communication, organizational, and problem-solving skills.
• Proficient in Microsoft Office
• Must be able to multitask and prioritize tasks.
• Professional attitude and strong interpersonal skills
• Excellent time management, organizational, problem solving and analytical skills.
• Able to work independently and as part of a team with little direction.

ABOUT REFRIGIWEAR, INC.

RefrigiWear, Inc. is the industry's leading manufacturer of insulated industrial workwear, accessories, and person-protective equipment for subzero temperatures, inclement weather, and low-visibility environments. Our gear is tougher than the conditions our clients face and can help to tackle any job - and we mean any job. We eat, sleep, and breathe our purpose - creating better products for working in the cold and other harsh conditions. RefrigiWear helps get the job done, whatever the weather! That's our company promise and why we've earned the trust of millions of industrial workers over the years.

We have a strong family culture where employees come first. That's why we offer competitive pay, great benefits, and even better perks! Plus, to keep things fun, we hold several employee social events each year and have a fantastic work-life balance!

ARE YOU READY TO JOIN OUR TEAM?

If you feel you'll be perfect as our Customer Service Rep., apply now using our initial 3-minute, mobile-friendly application.

Drug Free Workplace

Equal Opportunity Employer