Commercial Insurance Service Manager

Join Browning Reagle Insurance Agency, a well-established agency since 1956, situated in the heart of main street. With a history of dedication to our community, we pride ourselves on our customer-centric approach. Our team of 8 employees fosters a supportive work environment. We provide both personal and commercial insurance solutions.

As the Commercial Insurance Service Manager at Browning Reagle Insurance Agency, you'll play a key role in our longstanding legacy of exceptional service. This position, based in our office, involves overseeing commercial insurance operations, maintaining client relationships, and contributing to our dynamic team.

Join our team if you're seeking a fulfilling role in commercial insurance service management. Browning Reagle Insurance Agency values its employees and offers comprehensive benefits, fostering a supportive work environment that appreciates your dedication.

Annual Base Salary Based on Experience

Bonus Opportunities

Licensing Assistance

Paid Time Off (PTO)

Holidays Off

Paid Holidays

Career Growth Opportunities

Professional Work Environment

Equipment Provided

Health Insurance

Disability Insurance Paid by Employer

70% of Employees Health Insurance Paid by Employer

Monday - Friday (9am - 5pm) Work Schedule

• Oversee two part-time commercial service representatives working from home, ensuring efficient collaboration and productivity.
• Nurture strong customer relationships and aim to increase client retention and product loyalty.
• Continue to look for and recognize opportunities to cross-sell/account rounding.
• Utilize various computer systems for daily transactions, take premium payments, review, update, and make changes to policies, claim handling, and endorsements.
• Answering incoming phone calls and scheduling appointments.
• Partake in occasional town festivals to help grow our business.
• Effectively delegate tasks such as servicing, selling, account reviews, coverage recommendations, and account rounding. Stay abreast of new systems and software to enhance office workflow and efficiency.

• No previous experience is required! Must be willing to learn the insurance industry. Insurance experience is a BONUS.
• Pay meticulous attention to detail when reviewing policies, contracts, and client data to minimize errors and ensure the highest level of accuracy.
• Assess incoming tasks, requests, and inquiries to determine their level of urgency and importance, effectively managing time and resources to meet client needs.
• Possessing the ability to work autonomously, arrange tasks according to their importance, and collaborate in a team-oriented setup.
• Accurately input and maintain client information, policy details, and other relevant data into our databases and management systems.
• Communicate effectively through written and verbal means, both with clients and team members, to provide clear, concise, and informative responses.
• Demonstrate professionalism over the phone, in writing, and in the office to create a positive work environment and ensure effective communication.