Front Desk Agents, Ashland Springs Hotel

Reports to: Front Desk Manager/General Manager
Location: Ashland Springs Hotel

Duties and Responsibilities

• Provide excellent customer service to each and every guest.
• Register arriving guests, assign rooms, and check out guests at the end of their stay.
• Answer phones and field calls.
• Make reservations from the internet and by phone and keep records of assignments and other registration-related information on the computer using the property management system.
• Answer guest questions about services, checkout times, the local community or other matters of public interest.
• Deliver items to guests’ rooms.
• Input data into the hotel’s property management system.
• Stressful situations are common.
• When guests check out, you will prepare and explain the charges and process payments.
• Report problems with guest rooms and public facilities to members of housekeeping or maintenance staff.
• Provide luggage service when needed.
• Perform limited concierge duties when a guest has questions about area attractions.

Qualifications

• Computer skills- Property management systems, Microsoft Office, Word, Outlook, etc.
• Prior front desk/hospitality experience appreciated
• Must be able to work nights, weekends and holidays depending upon occupancy and time of year
• A professional appearance and good personal hygiene must be maintained at all times
• Must have excellent interpersonal skills, confidence and can easily interact with strangers
• An ability to handle oneself under pressure
• Must have excellent organizational and time management skills and be able to work independently and also as a member of a team.
• Be able to stand for long periods of time (up to 5-8 hours)
• Knowledge of Southern Oregon and surrounding areas is preferred
• Must be able to lift up to 50 pounds
• Willing to perform other job-related tasks that may not be included in this job description

Equal Opportunity Employer