Health Center Administrator

SUMMARY: The Health Center Administrator is responsible for successfully planning, leading, and directing day-to-day operations involving one or more specialty disciplines and/or health center sites. Provides clinical specialists with the resources required to meet patient needs and meet all objectives of AxessPointe.

SUPERVISOR: Director of Clinical Services

DUTIES AND RESPONSIBILITIES:

• Establishes/implements goals, objectives, and systems for all operational areas of the health center.
• Implements all policies, procedures approved by the Board of Directors.
• Develops/implements long-range plans in conjunction with Leadership.
• Manages the daily operations while developing, monitoring, and analyzing budget and financial information cost effectively.
• Oversees general Human Resource functions and ensures effective administration of compensation, job descriptions, personnel policies, and payroll practices.
• Participates in the selection, training and supervision of all health center staff.
• Participates in staff supervision, performance evaluation, goal setting, staff development, merit increases and disciplinary actions.
• Resolves administrative and operational problems including the maintenance of clinic property, telephones, computer systems and installed software applications.
• Ensures compliance with regulations and standards.
• Gathers and reports data for fiscal, qualitative, grant management, and statistical analysis.
• Coordinates with Provider staff to ensure quality patient care and services are provided.
• Maintain a quality monitoring program throughout health center using a continuous quality improvement approach.
• Serves as a liaison between health center and external agencies.
• Helps leadership develop and support health center strategic plans and objectives based upon identified growth and patient needs.
• Participates in community events and collaborations.
• Serve as subject matter expert for Health Center areas managed by the operations team.
• Maintains the strictest confidentiality.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge:

• Knowledge of principles and practices of medical practice planning and oversight sufficient to manage, direct, and coordinate the operation of an outpatient Health Center.
• Knowledge of the purposes, organization, and policies of the community's health systems sufficient to interact with health care providers.
• Knowledge of patient experience and engagement
• Knowledge of practice management computer systems and applications.
• Knowledge of the policies and procedures required of a federally qualified health center sufficient to direct its operations and to provide effective patient care.
• Knowledge of government and reimbursement regulations and requirements.
• Knowledgeable of Medicare, Medicaid, managed care, other third-party payors, and sliding fee scale guidelines.
• General knowledge of accounting practices and procedures, human resource regulations, healthcare compliance, and FQHC guidelines.

Skills:

• Skill in exercising a high degree of initiative, judgment, discretion, adaptability, resiliency, and decision-making to achieve health center objectives. (Just relocated the words)
• Skill in planning, organizing, delegating, and supervising.
• Skill in leading employees to accomplish all job objectives while inspiring confidence and motivation.
• Skill in gathering and interpreting data, analyzing situations accurately, and taking effective action.
• Skill in establishing and maintaining effective working relationships with employees, policy-making bodies, third-party payers, patients, and the public.
• Skill in organizing work, making assignments, and achieving goals and objectives.
• Skill in exercising judgment and discretion in developing, applying, interpreting, and coordinating departmental policies and procedures.
• Skill in verbal and written communication.

Abilities:

• Ability to assume responsibility and exercise authority over assigned work functions.
• Ability to take initiative and to exercise independent judgment, decision-making and problem-solving expertise.
• Ability to establish and maintain quality control standards.
• Ability to foster teambuilding with all health center staff.
• Ability to organize and integrate organizational priorities and deadlines.
• Ability to research and prepare reports or other correspondence as required.
• Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, and appropriate practice management software.

Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Work Environment: Medical office, well lighted, well ventilated. Work may be stressful due to continual interaction with others. Occasional evening and weekend work.

MINIMUM QUALIFICATIONS:

Education: Bachelor’s degree in health care administration or business administration preferred

Experience: Minimum five years relevant primary care medical practice management experience, preferably in a multispecialty environment.

Ability to obtain licensure when background credentials warrant.

LICENSES OR CERTIFICATIONS REQUIRED:

• None Required

COMPLIANCE:

This position requires compliance with API's written standards, including its Compliance Program and Standards of Conduct and policies and procedures. Such compliance will be an element considered as part of the regular performance evaluation.

Failure to comply with API's Written Standards, which may include the failure to report any conduct or event that potentially violates legal or compliance requirements or API's Written Standards or, for managers and supervisors, fails to detect non-compliant conduct where reasonable efforts would have resulted in detection, will be met by the enforcement of disciplinary action, up to and including possible termination, in accordance with API's Compliance Program Policy and Procedure: Addressing Instances of Non-Compliance through Appropriate Disciplinary Actions.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, and use hands to finger handle or feel; to talk; or hear. The employee is frequently required to reach with hands and arms. The employee must occasionally stand, walk, climb or balance, stoop, kneel, crouch or crawl. The employee must be able to frequently lift up to 25 pounds. The employee may occasionally be required to lift 25 to 50 pounds; however, this is not essential; duties may be shifted to accommodate lifting restrictions.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to use close vision (clear vision at 20 inches or less). The employee will occasionally be working near moving mechanical parts, be exposed to outdoor weather conditions and exposed to a risk of electrical shock while running the copier, printer, other standard equipment and answering the telephone. The noise level in the work environment is low to moderate. Stress level can be high at times.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.