Care Coordinator

Envision a place where you thrive. Envision an organization that believes in you as much as you believe in them. A place where your work has meaning. At ADVENT, you can have just that.

ADVENT embraces those who seek more and demand excellence from themselves and their employer. We invite you to be challenged, to challenge, and to embark on a journey where passion meets purpose. We’re not what you typically find in healthcare. We’re proud to be a team that does things differently, with a focus on finding solutions for our patients. We know we’re not for everyone and don’t claim to be perfect but our commitment to improvement is unwavering. We have the tenacity, creativity, and drive to find a better way – together - and always keep our patients at the forefront.

Are you ready to rediscover your professional purpose? Take the leap and join us on your journey towards success.

How you will make an impact as a Care Coordinator:

• Act as direct contact for patients through their recommended procedures
• Apply sales aptitude to overcome barriers or hesitations, in order to move patients forward in their journey
• Manage cancellation and no-show, giving personalized attempts for reschedule
• Prep all Sinus CT Scan patient appointments with financial quotes and insurance benefit information for easy scheduling and forward progress of patient journey for procedure
• Facilitate patient communication for their procedures, including insurance benefits/deposits, authorization status, out-of-pocket costs, finance options, and pre- and post-operative instructions
• Comfortable and confident in the art of influencing to assist patient to move forward
• Comfort with quoting and asking patients to proceed with procedures and treatments
• Cross train as a Medical Assistant and Patient Services Representative

What we're looking for in a Care Coordinator:

• Best in Class Customer Engagement experience in a sale driven environment
• Experience with treatment outcomes and sales model
• Sales aptitude and orientation to overcome barriers or hesitations
• Master influencer with unstoppable mindset and is exceptionally driven
• Ability to manage cost conversations with patients is required
• Experience with insurance and out-of-pocket patient responsibility preferred
• High comfort level with medical terminology and comfortable with collaboration with MDs
• Excellent skills in ability to prioritize multiple tasks with attention-to-detail and accuracy in work
• Strong professional presence and business acumen, excellent organizational and interpersonal communication skills, and organizational agility
• Outstanding verbal communicator and active listener with strong emotional acumen
• Excellent time management skills, including ability to work autonomously and with minimal direction, anticipating needs and planning accordingly, taking initiative to organize and prioritize responsibilities and tasks to meet deadlines
• Excellent skills in typical office applications, such as Outlook, Word, PowerPoint and Excel
• Perform and understand basic math functions, including adding, subtracting, calculating percentages that would be typical in insurance payment settings

Why you should choose ADVENT:

• Culture that embraces excellence and ethics, we are solutions minded, and encourage you to ask questions
• 16+ days of PTO with holidays paid off
• Medical, dental, and vision insurance with generous employer paid HRA account
• 401k Contribution
• Convenient Monday-Friday schedule, hours between 8am-4:30 pm. Enjoy weekends and evenings for yourself!

ADVENT Careers Website