Training and Development Coordinator

Training and Development Coordinator - Baltimore Office

LEN THE PLUMBER HEATING & AIR is looking to recruit a dynamic, highly-skilled Training and Development Coordinator to join our Customer Service Team.

Full Time, On-Site Baltimore 21230, Hourly position on our Customer Service Team!

In this position, you will ensure the smooth and effective roll-out of training events and materials throughout our Centralized Customer Service Team. The Training and Development Coordinator will oversee the design, development, and coordination of technical trainings and processes on both large and small-scales, alongside with the T&D Manager. Our ideal candidate will have extensive knowledge of best practices in creating instructional materials and is confident in front of all groups and individuals.

Essential Duties:

• Recommend, develop, and design appropriate training curriculums to address training needs in conjunction with the Training and Development Manager
• Assist in preparing onboarding materials for new CSR’s across multiple brands
• Conducts “Train the Trainer” sessions and identify skill and knowledge gaps and processes that needs to be addressed or as assigned by Training and Development Manager
• Evaluate and monitor training effectiveness, make recommendations for changes to the training curriculum and update accordingly
• Create, execute, and oversee a rigorous Quality Assurance Program that will be utilized across multiple brands
• Responsible to ensure all training resources and materials are available to CSR’s across all entities and is up to date
• Conduct continuous training and coaching as well as additional product training as needed.
• Adhere to confidentiality standards relative to training progress and tracking documentation according to departmental efforts
• Ensures that all generalized processes across various brands are being followed as implemented

• All other related duties as assigned by the Training and Development Manager

Education/Training and Preferred Qualifications:

• Knowledge of methods for designing, administering, and executing training programs and processes

• College degrees preferred
• Experienced to working with individuals throughout various levels within the organization

Requirements and Skill(s):

• Experience as a Training Coordinator, Trainer, Training Facilitator, or similar role

• Advanced Organizational skills with the ability to handle multiple assignments.
• MS Office proficiency
• Must possess excellent communication skills and be able to effectively listen and understand
• Analytical and Problem-solving skills a must
• Great presentation skills
• Flexible hours, ability to travel, and alter working hours as required or necessary

Compensation:

• Based on experience

Benefits:

• Competitive Dental, Vision, and Healthcare Plans
• 401(k) w/ company matching
• Short-Term and Long-Term Disability
• Company Paid Life Insurance
• PTO & Paid Holidays
• Employee Assistance Program (EAP)
• Pet Insurance and more!

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE

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