IT Systems Administrator

At Vitesse, we don't just keep up with the future; we define it. We're pioneers in transforming how the world communicates, captures, and shares data. Our cutting-edge solutions, from advanced radar systems to integrated thermal management and antenna solutions, are at the heart of making our nation and the world safer and more connected.

Why Vitesse?

We're not just a company; we're a community of innovators, creators, and visionaries. We foster a culture where your ideas are not just heard but valued. Vitesse’s work-life integration philosophy isn't just a policy; it's our way of life. Join us and benefit from:

• Comprehensive benefits package
• Career growth opportunities
• Community-first environment
• Continuous education and trade training support
• A culture driven by innovation, ownership, and transparency

The Opportunity:

As an IT Systems Administrator you will be responsible for overseeing the maintenance and security of company intranets and computer systems. Their duties include installing antivirus or malware protection software, responding to employee concerns through the ticketing system, or drafting documents to help employees use computer systems. In addition, coordinating with company leadership to determine new technologies that could enhance their company’s computer systems.

Key Responsibilities Include:

• Act as 1st and 2nd Level Support for all user issues with a 90%+ successful resolution rate
• Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
• Create trouble tickets and also work open tickets the helpdesk queue
• Troubleshoot issues, execute a course of action, test the issue to see if it is resolved, and reply back to the customer with the results
• Overcommunication to users on progress, status, and next steps
• Basic server administration (Understanding errors, restarting of services, etc)
• Maintain knowledge of all proprietary tools and systems to ensure proper handing of customer issues
• Perform network and security monitoring
• Submit new KB articles for solved items that do not have one
• Ability to help users resolve client side issues as well as understand and document systems/network issues
• Respond to customers in a timely manner
• VIP priority support
• New User Provisioning
• User role permission modifications
• Employee Exit Processing
• Install/Move/Add/Change Computers and other Peripherals
• Perform Monthly Patching
• Audit/Verify backups
• Perform user/license auditing
• Troubleshoot OS and application issues
• Large Printer/Copier Troubleshooting
• Identify, evaluate and react to security threats
• Occasionally run network cables
• Training End users on use of technology, and best practices
• Meaningful Contributor in IT projects
• Other duties as assigned

What you bring:

Experience:

• Proven success in an IT role
• Must be able to solve 90%+ of help desk tickets with little to no escalation.
• Proficient knowledge of an array of various technologies, including Active Directory, Office365, cyber security, PC hardware & software, virtualization, cloud, networks, routers, switches, TCP/IP, VLANs, VPN.
• Strong Problem Solving / Troubleshooting Abilities with prior experience in a similar role.
• Excellent interpersonal skills, communication (written and verbal), and organization skills
• 2+ years of database, network administration, or system administration experience
• Experience with or knowledge of programming languages and operating systems, current equipment and technologies, enterprise backup and recovery procedures, systems performance-monitoring tools, active directories, virtualization, HTTP traffic, content delivery, and caching
• Experience in project management, application design and integration, and cloud computing
• Expertise in analyzing and repairing large-scale distributed systems; creating volumes and assigning them to servers; and remote replication.
• Ability to work independently and communicate effectively with users and coworkers.
• Excellent customer service focus

Qualifications

• Bachelor’s degree (or equivalent experience) in information technology or computer science
• A knack for quickly understanding various technology applications and systems.
• A demonstrated a desire to learn the newest technology and trends continually.
• Possess a positive, can-do attitude.
• Knowledge of ERP Systems (Epicor) administration
• Professional certifications a plus
• Other duties as assigned
• Ability to lift 50 or more pounds

Job Information:
Location: Clinton, MA

This is a full-time, permanent position. This position is eligible for the employer-sponsored benefits listed under "Why Vitesse?" This position is considered exempt (paid on a salaried basis).

Base Pay Range: $66,000-$88,000 based on qualifications and experience.

Vitesse performs work controlled by the International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR). These statutes require the protection of technical data and products. The regulations require that such data not be disclosed in written, oral, or visual form to any foreign national without prior export authorization from the Department of State. A foreign national is defined by the U.S. Government under EAR 734.2(b)(2)(ii) and 8 USC 110 (a)(20) as one who:

• Is not a United States citizen.
• Is not lawfully admitted for permanent residence in the U.S.
• Does not have politically protected status (embassy, refugee, or asylum).

Vitesse is an Equal Employment Opportunity / Affirmative Action (EEO/AA) Veterans / Disabled Employer. Diversity Drives Innovation.