Quality and Configuration Manager

The Quality and Configuration Manager is responsible for development, implementation, and maintenance of the ProActive Quality Management System (QMS), including the ProActive Configuration Management System (CMS).

Essential Duties and Responsibilities:

• Ensure that the QMS and CMS meet customer, internal, industry, and statutory/regulatory requirements.
• Implement and maintain tools and databases to capture product data including requirements, specifications, drawings and associated lists, software source code and executables, and change history.
• Perform configuration status accounting, maintaining records of product configuration history, changes processed, and current product baseline status.
• Maintain a risk register to capture risks and opportunities, and appropriate actions, related to the continued operation of the QMS and the CMS.
• Monitor, measure, and trend performance against Quality Objectives, and lead corrective action when required.
• Perform incoming, in-process, and final inspection and testing of hardware, software and systems as required to support program milestones. Ensure timely inspection/calibration of monitoring and measuring devices. Ensure proper handling and storage of hazardous materials.
• Ensure that hardware, software, and process defects are recorded and properly dispositioned. Ensure that root cause analysis is completed, and corrective actions are implemented to prevent recurrence of defects.
• Communicate with customers and suppliers relating to project goals and issues. Ensure that ProActive QMS and CMS requirements are flowed down to suppliers and subcontractors.
• Ensure that product configuration data is stored securely with appropriate backup systems.
• Achieve and maintain external third-party certification of the QMS.
• Responsible for the integration of core competencies into daily functions, up to and including commitment to integrity, knowledge/quality of work, supporting financial goals of the company, initiative/motivation, cooperation/relationships, problem analysis/discretion, accomplishing goals through organization, positive oral/written communication skills, leadership abilities, reliability/dependability, flexibility and ownership/accountability of actions taken.
• Verbal communications, documentation skills, attention to detail, reporting results, thoroughness, presentation skills, and objectivity are required.

Education / Experience:

• Must have at least a Bachelor of Science Degree in Engineering, or related technical field; advanced degree is preferred.
• At least 10 years of work experience in Quality Assurance and Configuration Management should be combined with a demonstrated track record of accomplishments as an engineering manager, and with satisfying customers in technology-driven, developing companies.
• Requires in-depth knowledge of industry standards including ISO 9001, AS9100, AS5553, CMMI-DEV, ANSI/ESD S20.20, and MIL-STD-882. ASQ
• Security Clearance: Must be able to acquire and maintain a Secret Clearance. US Citizenship is a requirement.

Certificates and Licenses:

• ASQ certification as Certified Manager of Quality/Organizational Excellence is preferred.

Computer Skills:

To perform this job successfully, an individual should have advanced knowledge of MS Office products including word processing, spreadsheet, and presentation software. In addition, the following are required: (1) use of Internet search tools and resources, including ASQ and IAQG websites, to research and analyze data; (2) use of computer-aided-design (CAD) tools to review and approve product drawings and technical data, (3) use of software development tools to review and approve new code release and software changes.

Customer Service Expectations (Summary):

To perform this job successfully, an individual should be able to communicate clearly and persuasively through oral or written form; is guided by effective business acumen to address a variety of issues while maintaining security protocol, professional, and relevant vernacular in oral and written communications in the workplace. Manage difficult or emotional customer situations and personal emotions and respond promptly to customer requirements. Able to consider different perspectives on problems and contribute to effective resolutions. Manage and build positive customer relationships. Initiate, participate, or facilitate one-on-one or group meetings and make business related presentations.

Reasoning Ability:

To perform this job successfully, an individual should be able to apply subject matter knowledge, principles, and best practices to a wide range of functional problems. Must be able to evaluate risks and solutions in compliance with applicable regulatory and business requirements. Ability to assess and interpret implications of functional, business, or core market trends, regulatory changes, and other external influences on business processes, operations, and governance; recommend and implement effective management action plans to mitigate adverse impact on operations. Generally, performs duties.

Work Environment:

While performing the duties of this job, the employee works in a relatively quiet office setting with the use of office equipment and interaction with other employees. The noise level in the work environment is usually very low.

Physical Demands (Summary):

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Walking / Stooping: Generally, required intermittently throughout the workday within office setting.
2. Lifting / Bending: Generally, required to lift up to 20 lbs. on an occasional basis during the workday within office setting.
3. Vision (Close / Distance / Peripheral): Generally, required to work with close/peripheral vision on a regular basis. Distance vision required periodically. Ability to adjust focus.
4. Manual Dexterity: Able to use hands to finger, handle, or feel; reach with hands and arms; use computer, office equipment/supplies, or small tools.
5. Hearing: Generally, ability to hear oral instructions/presentations, or equipment operations. Noise level exposure is low.
6. Travel (Auto / Plane / etc.): Travel local or out of the area to conduct business/training, or conferences as required via most efficient mode of transportation as authorized.