Call Center Representative

Call Center Representative

Northwoods Credit Union (NCU) is looking to hire a Call Center Representative for our Moose Lake, MN location. Do you love working in customer service but are looking for better hours and pay? Does the credit union value of "people helping people" appeal to you? Are you looking for an opportunity to build a career in the banking industry while serving people in your local community? If so, please read on!

This Call Center Representative position earns a competitive hourly wage, depending on experience. If this sounds like the right entry-level opportunity in banking for you, apply today!

ABOUT NORTHWOODS CREDIT UNION (NCU)

Our credit union started back in 1936 in a small trailer on paper mill property. There were 5 paper mill employees with a vision of offering fairly priced products and excellent service to their hard-working coworkers. Today, we continue to serve the employees of select employer groups as well as anyone who lives, works, goes to school, volunteers, or attends church in Carlton, Pine, and St. Louis Counties along with several more cities and towns. Over the years we've changed names and locations but we still focus on providing exceptional member service and fairly priced products to our members. Our vision is to build life-long relationships, one member at a time.

In order to hire and retain employees who share our servant mentality, progressive thinking, integrity, compassion and empathy, we offer competitive compensation and a positive work culture.

A DAY IN THE LIFE OF AN ENTRY-LEVEL CALL CENTER REPRESENTATIVE

As a Call Center Representative, you arrive each day full of energy and ready to serve our members by providing service and information in a pleasant, professional, and efficient manner via telephone or electronic correspondence. With professionalism and a cheerful attitude, you will research and solve routine member questions, problems, and complaints concerning credit union accounts or direct them to the appropriate person for specific information and assistance. This includes monitoring and responding accordingly to member calls, voicemails, emails, texts, and live chats.

A few examples of the daily duties include, assisting members in balancing their accounts, research accounts for deposit, withdrawal, and loan-payment discrepancies, setting up remote access, bill pay, e-statements, mail, fax, or e-mail information to members and prospective members, order debit cards, and answer questions regarding share accounts, share drafts, Visa cards, IRA's, as well as our other products and services. You will also have opportunities to utilize your product knowledge and cross-sell financial products and services to meet the financial needs of our members. You enjoy your job and take pride in providing exceptional customer service to our members!

QUALIFICATIONS FOR AN ENTRY-LEVEL CALL CENTER REPRESENTATIVE

• High school diploma or equivalent
• Proficiency with Word, Excel, Outlook, and other commonly used office software

• 10-key skills
• Ability to become proficient with our core processing platform (FLEX)
• Customer service skills

Do you learn quickly? Would you be able to learn about and keep up to date on all credit union products and services? Do you have excellent communication skills and a welcoming, positive attitude? Are you able to prioritize tasks effectively? Do you thrive in a fast-paced customer service environment? Are you honest and discreet with confidential information? If so, then you might just be perfect for this Full-Time Call Center Representative position!

WORK SCHEDULE

This Full-time entry-level banking position typically works 8:30 AM - 5:00 PM Monday - Friday and on a rotating schedule, (approximately once per month,) on Saturdays 9:00 AM -12:00 PM.

READY TO JOIN OUR CREDIT UNION TEAM?

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this entry-level banking job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Location: 55767