Concierge

JOB SCOPE:

Responsible for providing guests with services and reservations as well as fulfilling requests in a prompt, courteous and professional manner.

JOB FUNCTIONS:

• Reservations

1. Makes and confirms travel arrangements for guests including car service, airline confirmations, taxis, buses etc.
2. Arranges for babysitters for guests
3. Makes arrangements for rental cars as well as delivery to Parker Palm Springs
4. Keeps informed on local restaurants in order to make recommendations as well as reservations
5. Makes arrangements for outside activities such as golf, horseback riding, hiking etc.
6. Makes arrangements for floral orders

• Services

1. Provides copying and fax services
2. Provides maps and directions as needed
3. Calls all guests in order to assist them with plans before arrival
4. Lends support to receptionists and porters
5. Acts as liaison between guest and in-house services

QUALIFICATIONS:

Essential:

• Keen knowledge of the Coachella Valley and surrounding area in such areas of events, dining, sport activities, shopping and transportation.
• Outgoing personality
• Previous experience in a similar role, preferably in a luxury hotel or resort.
• Excellent organizational and multitasking abilities.
• Extensive knowledge of the local area and attractions.
• Discretion and the ability to handle sensitive information with confidentiality.
• Proficiency in relevant technology, including reservation systems and communication tools.

Desirable:

• Multi-Lingual

Pay rate for this position is $21 an hour.