Service Advisor

Job Summary:
We are seeking a highly motivated and customer-driven individual to join our team as a Service Advisor at Joe Rizza Ford Lincoln in Orland Park, Illinois. As a Service Advisor, you will be the first point of contact for our customers who visit our dealership for automotive services. You will play a crucial role in ensuring excellent customer satisfaction by providing exceptional service and maximizing sales opportunities.

Compensation & Benefits:
This is a full-time position with a competitive base salary plus commission, allowing you to earn based on your performance. We also offer a comprehensive benefits package including health insurance, paid time off, and retirement plans.

Responsibilities:
• Greet customers and provide them with a warm and welcoming experience
• Listen to customers’ needs and concerns, accurately document them, and provide appropriate solutions
• Schedule appointments and coordinate with the service team to ensure timely and quality service for customers
• Communicate service recommendations and estimates to customers, and obtain their approval
• Prepare repair orders and maintain accurate records of services performed
• Maintain a thorough knowledge of dealership products and services to accurately advise customers
• Follow up with customers after their service visit to ensure satisfaction and address any concerns
• Stay updated on industry trends and best practices to continuously improve customer service
• Meet or exceed sales targets and objectives set by the dealership

Requirements:
• High school diploma or equivalent; some post-secondary education preferred
• Minimum five years dealership experience, CDK experience a plus
• Excellent communication and interpersonal skills
• Strong sales and negotiation skills
• Proficient in computer systems and basic math
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Detailed-oriented with a focus on providing exceptional customer service
• Valid driver’s license and clean driving record

EEOC Statement:
Joe Rizza Ford Lincoln is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.