Project Manager- Customer Success (Hybrid, Chicago)

A LITTLE INFORMATION ABOUT US!

Foods Connected is a cloud based software platform that helps retailers and food companies across the world manage their supply chain, quality control and trading and planning management. As a team, we provide tools that help our customers manage their processes in a fast and efficient way and provide real-time visibility and reporting on what is happening in their business. At Foods Connected, we recognise that our employees are our most important asset and we value creating a great working environment to ensure our team enjoy working together and solving problems for our customers. Whether we are in the middle of a fast and intense development sprint, on a Teams call discussing our project statuses or enjoying a game of ping-pong or pool in the office, it is important to us that our employees are happy and delivering the best possible result for our customers.

We’re always keen to welcome talented individuals to join our expanding team for the North American market. So if you’re driven, with a passion for developing simple software solutions, creating great user experiences, designing scalable solutions for real business challenges and ensuring customer happiness then we’re looking for you!

IS THIS SOMETHING THAT INTERESTS YOU?

As a central project manager, you play a pivotal role in orchestrating and overseeing projects that involve multiple customers. You should be capable of developing resourcing plans for projects from conception through delivery. You will have oversight of and facilitate the planning process including development of project plans and ongoing maintenance of these plans to ensure careful tracking of key milestones and deliverables. This will involve multiple internal stakeholders as well as monitoring activity across the Foods Connected Customer Success team, Development as well as customer deliverables. To be effective in this role you should have experience with Project management platforms on an operational and strategic basis as well as strong key stakeholder communication.

RESPONSIBILITIES:

•Ensures production, coordination and execution of core project reports including status reports, change requests and project dashboards.
•Identification and management of risks, issues and dependencies and escalating where required to ensure timely implementation of mitigating plans.
•Maintain effective communication internally and externally through the effective utilisation of reporting and drive innovation through evolution of implementation of improved reporting.
•Commercial oversight of project budgets and allocate resources efficiently and track expenses to anticipate any adjustments being needed.
•Effective communication and collaboration across all Foods Connected departments such as Customer Success, Development, Finance, and Product.
•Have an ability to analyses the existing Project infrastructure at Foods Connected and develop solutions to gaps in the PMO framework.

Build strong relationships with clients built on transparency of communication. Establish a regular cadence of projects updates for both internal and external consumption.
•Delegation of tasks when required through understanding Foods Connected team members roles and responsibilities.
•Continue to foster a culture of collaboration and synergy both internally and externally.

EXPERIENCE AND QUALIFICATIONS:

To perform this job successfully, the Project Manager – Customer Success should have experience with:

Qualifications:

• Bachelor’s degree in business management, or a related field, and 3 years’ relevant experience.
• Project Management qualifications such as Project Management Professional (PMP) or PRINCE2 certification.

Technical Skills:

•Strong project and product/ technical background with a track record of hands-on experience delivering a wide variety of projects simultaneously.
•Experience working with reporting and tracking tools (e.g. Jira, Confluence)
•Experience with Agile methodologies holding Scrum master Certification or ACP
•Experience working with Project Management platforms (e.g. Monday, Teamwork)
•Good knowledge of the MS Office Suite, in particular strong knowledge of Excel and PowerPoint.

BENEFITS:

• Competitive Base Salary
  
• Clear Career Progression
• Flexible Working Hours
  
• Generous Holiday Package - 25 Days + 10 Public Holidays
• Secure Company Hardware
• Employee Wellness Program and Classes