Service Manager

Service Manager

Our company is seeking a highly motivated and experienced Service Manager to join our team. As a Service Manager, you will be responsible for overseeing the daily operations of our service department and ensuring that our customers receive the highest level of service possible.

Responsibilities:

- Manage and supervise the service department staff, including technicians and customer service representatives

- Develop and implement service policies and procedures to ensure efficient and effective operations

- Monitor and analyze service performance metrics to identify areas for improvement and implement corrective actions

- Ensure that all service requests are handled in a timely and professional manner

- Maintain accurate records of service activities and customer interactions

- Collaborate with other departments to ensure seamless service delivery

- Develop and maintain relationships with key customers to ensure customer satisfaction and loyalty

- Manage the service department budget and ensure that expenses are within budgetary constraints

- Ensure compliance with all safety and regulatory requirements

Requirements:

- 5+ years of experience in service management or related field

- Strong leadership and management skills

- Excellent communication and interpersonal skills

- Ability to analyze data and make informed decisions

- Strong customer service orientation

- Knowledge of service management software and tools

- Ability to work in a fast-paced environment and handle multiple priorities

- Strong problem-solving skills

If you are a highly motivated and experienced Service Manager with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.