Certified Clinical Medical Assisting Instructor

GENERAL DESCRIPTION OF POSITION
This position coordinates the activities, assignments, scheduling, and training of clients for the Certified Clinical Medical Assistant program and other industry-specific programs as needed at The Academy at Goodwill, licensed by the Arkansas State Board of Private and Career Education.

Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, values and mission in everything you do and every interaction you have with co-workers, clients, customers, and management.

ESSENTIAL DUTIES AND RESPONSIBILITIES
1.    Responsible for the career and digital skills educational instruction of students enrolled in The Academy at Goodwill, including but not limited to persons with disabilities and other special needs, that desire an opportunity to attain skills useful and necessary to getting a job, building a career, and retaining long-term employment. This duty is performed daily, about 20% of the time.

2.    This position will teach specified subject(s) in the medical assistant curriculum for students’ comprehension. Teach courses at a variety of times and locations, including possible evening and weekends.  Travel may be necessary 10% of the time. Group instruction will take place both virtually and in-person. Review the curriculum and make useful suggestions on possible ways to improve on them to foster effective learning. Prepare detailed lecture notes on each topic to be taught, in line with acceptable standards in the institution and deliver lectures in class with authority on the given topic. This entails having a strong understanding of the topics to be taught and preparing well for lectures. This duty is performed daily, about 50% of the time. 

3.    Maintain orderly and current client files that adhere to regulations required by the Arkansas State Board of Private and Career Education. Maintain accurate documentation of program operations and services including, but not limited to, documentation required for participant files, internal support systems, compliance, and electronic records. This duty is performed daily, about 15% of the time.

4.    Assist the Program Development Managers and Career Service Managers in developing classroom instruction, assessing skills attainment, and recommendations for placement of successful completers entering the workforce. This duty is performed daily, about 10% of the time.

5.    Maintain and properly store/secure equipment, supplies, tools associated with duties and transport equipment, supplies, and tools to assigned duties. This duty is performed daily, about 5% of the time.

6.         Assist with the recruitment of prospective students into the Certified Clinical Medical Assistant training program as well as the retention of current students to ensure successful credential attainment.

7.    Perform any other related duties as required or assigned.

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE
Broad knowledge of such fields as accounting, marketing, business administration, finance, etc. Equivalent to a four-year college degree, plus 2-3 years related experience and/or training, or equivalent combination of education and experience:

Certified Medical Assistant and 1-2 years of experience as a Medical Assistant.

COMMUNICATION SKILLS
Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.

MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.

CRITICAL THINKING SKILLS
Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
Valid Arkansas Driver's License

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS
Certified Medical Assistant through American Association of Medical Assistants.

SOFTWARE SKILLS REQUIRED
Intermediate: Microsoft Office, Google Suite
Basic: Presentation/PowerPoint, Spreadsheet

INITIATIVE AND INGENUITY SUPERVISION RECEIVED
Under general supervision where standard practice enables the employee to proceed alone on routine work, referring all questionable cases to supervisor.

PLANNING
Considerable responsibility with regard to general assignments in planning time, method, manner, and/or sequence of performance of own work, in addition, the work operations of a group of employees, all performing basically the same type of work.

DECISION MAKING
Performs work operations which permit frequent opportunity for decision-making of minor importance and also frequent opportunity for decision-making of major importance; the latter of which would affect the work operations of other employees and/or clientele to a moderate degree.

MENTAL DEMAND
Close mental demand. Operations requiring close and continuous attention for control of operations. Operations requiring intermittent direct thinking to determine or select the most applicable way of handling situations regarding the organization's administration and operations; also to determine or select material and equipment where highly variable sequences are involved.

ANALYTICAL ABILITY / PROBLEM SOLVING
Moderately structured. Fairly broad activities using moderately structured procedures with only generally guided supervision. Interpolation of learned things in somewhat varied situations.

RESPONSIBILITY FOR WORK OF OTHERS
Responsibility for work of others: Not indicated.

RESPONSIBILITY FOR FUNDS, PROPERTY and EQUIPMENT
Regularly responsible for property where carelessness or error would result in only minor damage or minor monetary loss. Almost continuous care and attention is required when handling this property in order to prevent loss.

ACCURACY
Probable errors would not likely be detected until they reached another department, office or patron, and would then require considerable time and effort to correct the situation. Frequently, possibility of error that would affect the organization's prestige and relationship with the public to a limited extent, but where succeeding operations or supervision would normally preclude the possibility of a serious situation arising as a result of the error or decision.

ACCOUNTABILITY
FREEDOM TO ACT 
Directed. Freedom to complete duties as defined by wide-ranging policies and precedents with mid to upper-level managerial oversight.

ANNUAL MONETARY IMPACT
The amount of annual dollars generated based on the job's essential duties / responsibilities. Examples would include direct dollar generation, departmental budget, proper handling of organization funds, expense control, savings from new techniques or reduction in manpower.

None. Job does not create any dollar monetary impact for the organization.

IMPACT ON END RESULTS
Modest impact. Job has some impact on the organization's end results, but still from an indirect level. Provides assistance and support services that facilitates decision making by others.

PUBLIC CONTACT
Regular contacts with patrons, either within the office or in the field. May also involve occasional self-initiated contacts to patrons. Lack of tact and judgment may result in a limited type of problem for the organization.

EMPLOYEE CONTACT
Contacts of considerable importance within the department or office, such as those required in coordination of effort, or frequent contacts with other departments or offices, generally in normal course of performing duties. Requires tact in discussing problems and presenting data and making recommendations, but responsibility for action and decision reverts to others.

USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS
Regular use of complex machines and equipment (desktop/laptop computer and software, road and production machines and equipment, driver's license/cdl, etc.)

WORKING CONDITIONS
Periodically exposed to such elements as noise, intermittent standing, walking, occasionally pushing, carrying, or lifting; but none are present to the extent of being disagreeable.

ENVIRONMENTAL CONDITIONS
The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the functions of this job, the employee is occasionally exposed to toxic or caustic chemicals. The noise level in the work environment is usually moderate.

PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Semi-repetitive, low physical. Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.

While performing the functions of this job, the employee is regularly required to stand, walk, sit, reach with hands and arms, talk or hear, taste or smell; and occasionally required to use hands to finger, handle, or feel, climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision; color vision; peripheral vision; depth perception; and ability to adjust focus.

ADDITIONAL INFORMATION
QUALIFICATIONS
1.    Strong organizational skills; extremely careful attention to detail and follow through.
2.    Strong analytical and problem-solving skills; ability to analyze data for informed decision making.
3.    Strong communication skills; ability to communicate direct feedback.
4.    Ability to work well in a team; ability to bridge and enhance professional learning communities.
5.    Ability to create, monitor, and maintain systems that enhance instructional outcomes.
6.    Ability to thrive in a fast-paced environment; flexible, able to work autonomously as well as take direction as needed.
7.    Effective presentation skills accompanied with inspiring stage presence.
PREFERRED QUALIFICATIONS
1.    2-3 years classroom teaching experience; teaching in virtual settings is a plus.
2.    Experience teaching in a high-needs community; ie: homeless, persons with disabilities, underemployed, unemployed, previously incarcerated, etc.
3.    Experience working with and teaching adult learners in a post-secondary environment.