Customer Service Representative

Aeneas is in the hiring process for an articulate, highly-skilled Customer Service Representative. Do you enjoy forming new relationships every day? Are you looking to make a real difference in the community? This may be a great fit for your next career move. Expect this role to exist within a dynamic and fast-paced working environment.

The customer support representative (CSR) position serves customers by providing product and service information and by resolving product and service problems. Our CSR’s assist customers in making cost-effective decisions and guide customers in the correct use of a product. CSR’s ’ duties include assistance in selling, planning, billing, and upgrading Aeneas products and services. Representatives should be able to answer, clarify and identify customers’ issues, determine the cause of a problem, and select and explain the best solution to the problem. Representatives should also remain professional, courteous, and personable when interacting with customers.

Responsibilities:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with customers
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

EEO/AA Employer/Vet/Disabled

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EEO Poster in English

EEO Poster in Spanish