Audio / Video Install

Job Summary:

We are looking for a hands-on Internet Install Technician who: always has the customer first in mind; is a team player; and when presented with a challenge, doesn’t quit until they find a solution.

The Internet Installation Technician will be responsible for servicing, maintaining, repairing, installing, and uninstalling residential and commercial internet. Ensures all customer equipment is working to the customer’s satisfaction prior to leaving the site.

Key Responsibilities:

On-Site:

• Service existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; diagnosing and resolving problems.
• Establish service by studying system requirements; gathering components and parts; completing installation; performing acceptance tests.
• Install antennas on roofs of homes and commercial buildings.
• Install Data Equipment such as routers, switches, etc.
• Install Internet for new customers based on our company standard procedures.
• Install outdoor wireless distribution antennas.
• General Data cabling and crimping, i.e. Cat5 for customer homes, new tower builds, and commercial buildings.
• Troubleshoot wireless and wired networks, identify solutions, and make necessary adjustments to ensure customer satisfaction.
• Perform customer equipment upgrades.
• Provide outstanding and consistent customer service; maintain rapport with customers; explain the proper usage of equipment and methods for service requests; examine complaints; identify solutions; suggest improved methods and techniques; recommend system improvements.
• This position requires on-call one week per month with 24/7 availability for emergency purposes.

Experience Desired:

• Possess a valid driver’s license.
• Working knowledge of hand tools and power tools, including masonry hammer drills
• Basic computer skills; including knowledge of MS Office and Google Calendar
• Strong customer service skills
• Available for flexible work schedule (shared off-hours emergency service, on-call support)
• Network troubleshooting and equipment maintenance
• Ability to carry and climb one to two-story ladders (up to 32-foot ladder and 50 lbs.)
• Comfortable climbing up to heights of 40 feet or more
• Comfortable working outdoors in all types of weather throughout the year.
• Ability to diagnose issues through non-technical descriptions that are provided by customers.
• Ability to communicate with team and customers using standard communication tools including email, text, and phone.
• Able to handle multiple tasks within a single day.

Office:

• Program routers and antennas as purchased; test to ensure they are working correctly prior to storing for future customer use.
• Manage inventory of cable, antennas, and accessories; immediately notify management when inventory reaches low capacity or other issues with inventory arise.
• Maintain and report accurate records of service and installation actions, hours and materials used, and any service order changes.
• Keep personal equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventative maintenance; calling for repairs.
• Maintain customer confidence by keeping service information confidential