Digital Lab Omnichannel Sr. Program Manager

Job Title: Digital Lab Omnichannel Sr. Program Manager
Duration: 12 Month
100% Remote


The Digital Lab Omnichannel Sr. Program Manager will lead and drive projects and activities to meet business objectives for US Commercial & Medical Affairs. Effectively provide guidance and enhance omnichannel activities through aligning, training, supervising, administrating, coaching, and project/metric tracking. Independently coach and collaborate with internal and external cross functional partners in driving implementation for new and existing projects.

A strategic thinker: Align and excite internal stakeholders to facilitate success through strong leadership, strategic thinking and personal drive.

First class team player: Collaborate across multiple disciplines to ensure compliance and ability to influence cross-functional teams and leadership.

Key Responsibilities Include:

* Relationship Management: Establish and maintain high-quality relationships with key leaders, across all cross-functional areas within the company and develop a thorough understanding and knowledge in the science of the diseases, the business, and challenges.
* Collaboration/Partnerships: Work effectively with multiple departments and agencies throughout project development and implementation to keep projects/programs on time and ensure all requirements are met.
* Communication: Prepares well-organized, clear, and concise communications to keep every abreast of program status and communicates clear expectations to cross functional partners
* Program Planning: Own and manage the program planning process with brands/therapeutic areas, internal cross functional teams, and their respective agency partners.
* Program/Project Management: Responsible for day-to-day management and oversight of highly complex digital projects including, developing project plans, creating status reports, following up/communicating with all stakeholders to ensure on-time, flawless execution of projects/programs. Makes recommendations based on current program/project status to resolve issues and manage risks. Conducts quarterly business reviews with leadership.
* Initiate and Plan Program/Project: Works with business partners to establish and gain consensus on program goals, objectives, requirements, deliverables.? Responsible for building the plans and resource needs to accomplish business objectives. Develop and maintain project documents, timelines, project checklists and status reports. Possess minute-by-minute knowledge of all work in progress, identify risks and ways to mitigate issues.
* Program/Project Control: Assess the degree to which changes to scope, issues and risks will affect the program working with the business lead and business partners to gain agreement for resolution. Lead and resolve any issues or concerns with cross functional and agency partners. Identify issues, identify root cause, and recommend corrective action where necessary. Measure performance to assure the program is progressing as compared to original plan and budget.
* Executing and Closing Program/Project: Lead program/project teams in developing and executing a program plan ensuring that authorized resources are obtained to ensure all activities are performed. Gain approvals, QA test, and verify data inputs / outputs. Gather lessons learned and obtain final program approval from sponsor and stakeholders.
* Responsible for creating, maintaining, and updating program playbooks, implementation guides and cross functional RACI so all team members (internal/external) understand their role and part in program processes. Conduct onboarding for cross functional / agency teams on workflows, process, and RACI.
* Seek standardization, automation, and process improvement wherever possible to deliver on vision for the team of faster, better, cheaper year over year.
* Keep abreast of new digital technology by participating in professional organizations, as well as attending industry seminars and conferences. Provide recommendation to Associate Director on how to apply
Key Leadership Competencies:
* Positive "All For One" approach towards deliverables and priorities.
* Builds strong relationships to enable higher performance.
* Learns fast, grasps the "essence" and can change course quickly where indicated.
* Raises the bar and is never satisfied with the status quo.
* Creates a learning environment and open to suggestions.
* Embraces the ideas of others, nurtures innovation and manages innovation to reality.

Background:
* Bachelor's degree in Business or Marketing
* 5-8 years of experience supporting digital marketing, digital project management, CRM within the Pharmaceutical Industry experience preferred.
* Demonstrated ability to lead and manage multiple projects simultaneously in a fast-paced, dynamic environment. Demonstrates a clear aptitude for managing projects. Ability to assign priorities and meet delivery dates.
* Demonstrated experience with start-to-finish planning/executing omnichannel digital/CRM programs, including websites, email, emerging media tactics, mobile (apps/sites/media/SMS).
* Track record of working across large, matrixed organizations to get things done.
* Must have thorough understanding of measuring impact of digital/CRM including social analytics, SEO measurement/management, digital/mobile metrics.
* Excellent written, verbal and interpersonal communication skills to work effectively with all levels of management, teams, and vendors including the ability to communicate with both business and technical individuals.
* Exceptional knowledge of Microsoft Office Software: Word, Excel, PowerPoint, and Outlook, Smartsheet
* Ability to work independently without day-to-day supervision.

About US
Established in 2004, SPECTRAFORCE is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of "human connection," defined by our branding attitude of NEWJOBPHORIA, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at:

Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
EEOC- SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at if you require reasonable accommodation.