Technical Trainer I, II, III or Senior Trainer

Position Name
Technical Trainer

Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.

Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you'll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.

Where you will work:

This position will be based out of Astound's Bethlehem, PA office with Hybrid Opportunity.

A Day in the Life of the Technical Trainer:

• Development of training materials through detailed research, experience and needs assessments
• Design and delivery of computer-based and multimedia curriculum
• Coordination of materials and programs with other market technical training resources for consistent messaging and efficiency
• Coordination of training schedules and training resources for the markets
• Provide training using these and other methods: instructor-led (classroom and hands-on), web meetings, and online delivered by the LMS (Learning Management System)
• Development of a Train-the-Trainer program for business partners and the maintenance of charged session records to the outsourced companies
• Development of a skills based certification program for all technicians and partners
• Coordination of external vendor training to support business needs and skill development
• Maintains training records & reports on training delivered, including attendance roster
• Provides safety training to include but limited to: Ladder, Aerial Lift, First Aid CPR and AED training as needed to support Company's Safety Program
• Travel to offices within the company as needed to assist the market in meeting company goals and objectives
• Other duties as assigned

What You Bring to the Table:

• 5+ years of telecommunications experience or equivalent required
• 0 - 5+ years previous experience delivering technical training in Live, Virtual Instructor Lead, or On-Line environments
• 0 - 5+ years experience delivering safety training
• Proficiency in RF theory, Digital Theory, RF Design, Fiber Optics related to plant, IP networking basics and telephony, electricity, electronics, safety compliance or other related industry experience only required for the Technical Trainer II, III and Senior levels
• Instructional design knowledge and skills including adult learning theory, job/task analysis, course and curriculum development, and evaluation
• Excellent organizational skills
• Strong communication and listening skills
• Ability to produce high quality Microsoft Power Point Presentations
• Flexibility to travel within the designated market and occasional travel to other company locations to include out of state travel
• Ability to travel to markets as required up to and including overnight travel 30-40% of the time
• Valid Driver's license with satisfactory driving record within the company's requirements
• Although not required, if you possess the following we strongly encourage you to apply:
• Experience training Ladder usage, Aerial lift operations, First AID, CPR and AED, Confined Space, Electrical Safety and Defensive Driving preferred

Education and Certifications:

• High school diploma or equivalent required

We're Proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program

*Benefits listed above are for regular full-time positions

Our Mission Statement:
* Take care of our customers
* Take care of each other
* Do what we say we are going to do
* Have fun

Diverse Workforce / EEO:
Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

CCPA Employee Privacy Policy (For California Candidates Only):