Market Cafe Manager

Columbia Country Club

Position Title: Market Manager

Department: Food & Beverage

Reports To: Assistant Clubhouse Manager & Executive Chef

Company Overview:

Columbia Country Club is a private, member-owned club, conveniently located inside the Beltway in idyllic Chevy Chase, MD. Since 1898, Columbia has been a special place and has earned a tremendous reputation for everything ranging from our championship golf course, first class dining facilities to our unparalleled social fabric. Yet, the essence of Columbia is not defined by the dining rooms or the athletic facilities or even the social activities. Columbia is defined by the friendship, fellowship and genuine camaraderie of the membership and staff that has become known as the Spirit of Columbia.

Position Summary:

The person in this position will be responsible for managing The Market staff in the FOH & BOH. The expectation is that they provide great hospitality throughout service, work efficiently with the staff, handle service issues, follow Club procedures and overall run a smooth shift. The Market Manager should always possess a professional behavior and appearance.

Essential Duties and Responsibilities:

• Arrive on time to each shift with a positive attitude wearing the appropriate uniform that is given at the beginning of the season.
• Comply with the club's policies and procedures as established in the employee handbook.
• Manage and develop a team of 10-15 employees to ensure they are meeting food and service standards.
• Demonstrate professional and friendly hospitality to members by providing great service and greeting them and their guests with a warm Columbia welcome each and every day. Vice versa, thank members and guests as they leave the Club.
• Strictly follow all sanitation-related requirements and organization of The Market. The Manager is responsible for overseeing the personnel in all stations and ensuring they are meeting this requirement.
• Be capable of preparing a variety of food and beverage items by following our specifications on portion, presentation and recipes.
• Exercise knowledge of proper food safety and report any loss of food items by notifying the Kitchen Management Staff.
• Handle member/guest complaints by listening to the problem from the member and providing a solution to the issue. Involve the Assistant Clubhouse Manager if the issue escalates.
• Facilitate pre-shift meetings to educate the team about current happenings at the Club, food focus items and their assignments for the shift.
• Follow The Market's operational procedures regarding pre, during and post shift side work duties to ensure all stations are set up for success.
• Utilize our HR system Paycom to perform employee self-guided tasks related to work schedules and pay information. The manager will need to do the schedules for The Market staff on a weekly bi-weekly basis.
• Work as a team with other Market staff yet hold the FOH & BOH Market staff accountable to consistently meet the expectations of their role.
• Exercise clear and efficient communication with the team to ensure a smooth shift.
• Effectively work in conjunction with the Clubhouse Manager, Assistant Clubhouse Manager, Catering Managers, Executive Chef, Membership Director and Director of Housekeeping.
• Complete other appropriate work assignments as requested by the Assistant Club House Manager.

Position Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be 21 years of age and successfully pass a background check.
• Has one year experience with BOH of FOH operations with ability to run a small department
• Able to manage a fast pace working environment
• Able to handle the sun for long periods of time
• Must have good communication and time management skills.
• Capable of meeting the physical demands and responsibilities of the position including long periods of standing and quick movement around the work area. Should be able to periodically lift/move items or objects up to 20-35 pounds.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will" basis.

Columbia Country Club is committed to a diverse workforce and is an Equal Opportunity Employer.